Big LotsReviews of biglots.com

Shame on you big lots now you are requiring customers to use a pin number or another credit card number. We cannot run our check cards as debit anymore without using a pin number. Guess what you have Lost my business and my families business forever I shopped for three hours in your store just now this is the third time I have went through this three hours and didn’t have another card with me and you’re requiring a pin number so the $500 payment is going to go in another corporations pocket

Bought a love seat and recliner, love seat broken big lots gave me such the run around that I eventually gave up. All they could offer me was a $50 coupon. Customer service was not in the U.S I called a store in Blue Ash, where they was most helpful to give me the phone number of the manufacturer but to no avail, that company was no help at all. (Mesa)

I ordered a couch from Big Lots on 7/31/24, stating that it would be shipped to the local store BY 8/21/24. I have ordered two previous couches from Big Lots (both in store), so didn't realize the awful journey I was embarking on ordering online for an item that was not in stock in any local stores. On 8/22, I reached out for the first time to customer service via email as I had not been contacted regarding my order and it stated that it was still processing. I was informed at this time (well, technically after receiving a response - being escalated to a "specialist" which can take up to 7 business days to respond) that my order was delayed due to the manufacturer (Ashley) and would be shipped by 9/3/24. On 9/4, I reached back out ... was again escalated to a specialist, waited another ~7 business days and was then informed that they were unable to give me an updated shipping date. At this time, I requested a credit on the order, which was granted at 10%. They asked if I would like to continue waiting and I stated that I would. Mid-September I chose to reach out by phone; I spent 40 minutes on the phone with someone who was, ultimately, unable to help me, said she would have a manager call me back and never did. I called again on 9/25, again they were unable to help and, again, I was escalated to a specialist (back via email and all this time it was the same person "Amy" who was responding to my emails). They continued to state that they had no idea when (or even if) the item would be shipped out and continued to say that they had no further information to give me and no further discounts could be applied. On 9/27, almost two months after making, and being charged for, this order, I decided to cancel it and order elsewhere. Probably should've done that a long time ago but... hindsight. Anyways - unless you'd like to end up like me, I do not recommend ordering furniture from them online!!!!

I am Tired of dealing with Nasty Attitude with people who decide that they want to do Customer service. Big Lots Store# 1401 Sam Rittenberg Blvd. STE Charleston SC 29407 - 5031 The little Black hard looking Lady on the Register has a Very Bad Attitude. And the Day Black Manager is the Same. Nobody Deserves to be treated bad when I am Spending my Money. I Hope Someone will See this Review and Check these people or Get Rid of Them. 9/10/ 2024 Was my Visit at 12 Noon. We Deserves Better!

my original complaint was about biglots charging interest when it was supposed to be zero. So, I thought all of it was resolved because they issued a check for the interest but today as I am going over my bank statement, these crooks canceled the check and of course my bank has charged me a fee too! so glad when the last biglots closes because they do not deserve to have any customers!

Always enjoy shopping here. Good customer service, clean store, lots of items to choose from. Please don't close down Big Lots. It's my favorite place to shop. Please continue with the deals and coupons.

Purchased a chair at Big Lots Store 1362 in Tulsa, OK. It was on clearance. After ringing up the charges, we were charged more than the original price! After calling out the man who rang up the chair, it was discovered he did not give us the clearance price; nor our military discount. He was very rude when I asked him about it. However, he did correct the invoice and we were given a discount which was to be posted to our credit card. This did not happen right away, actually took an addition 3 days. I will never step another foot inside a Big Lots store and I will tell anyone and everyone about my experience with them.

Big lots Manteca is closing soon. I never had a very poor experience in any retail store except in this store . Stacy who helped me was very very very rude . She should not be working for customer service. First she said they don’t have cart, second she is not accepting my birthday coupon even if it is not expired . Her reason is because they are closing . Third is she did not provide any bag despite I bought some breakable items. This is an unforgettable experience . I just want to exit the store . It does not mean that they are closing , they can treat their customers unsatisfactory. Their service was unacceptable and needs to be corrected. I hope Big Lots customer care management will do something about this . You need to evaluate her is she can still be in a retail providing service to public . Very uneducated…..