Big LotsReviews of biglots.com

They close to remodel and when they open back up the place is so cramped together you can barely move. Constantly knocking things off rack for being to close. It was fine the way it was. Just a waste of money ! Just saying !

So glad that Big Lots are closing their stores and going out of business. Started as a refreshing retail business that sells good quality products at very reasonable prices but eventually the company decided to increase their profit margins by obtaining and selling the lowest quality junk that doesn’t last. The products they sell are from unreputable companies that falsifies their warranty. We stopped shopping there years ago.

When you put "nothing held back" and "all items up to 60% off" then have 1/3 of your store with signs saying "everyday low prices" instead of discounted signs, THAT IS FALSE ADVERTISING! You should let people know that none of your food, drinks, et al. are on sale; and that holiday food items and baking goods do not count as 60%off holiday items, even though most are expired anyway. I am not surprised stores are closing. From computers at checkout refusing to take the BIG LOTS credit card at times to not honoring coupons in people's rewards accounts, your closing has been a long time coming. Should have done better, rather than consistently raising prices on the same, low to mid-level quality items.

I went to Big lots store in fort Smith last Saturday purchased over $40 worth of merchandise there was a shopping cart at the front of the store full of Halloween stuff cake mix and sprinkles that was 90% off when I got home I was charged 299 for a tub of sprinkles $2.99 when I was supposed to be charged 30 cents I called back and told them about it they said they were nothing they could do I asked for refund asked for store credit they said they was nothing they could do first it was a smart-ass tomorrow maybe it was $12 I've called the company phone I called customer care to no avail I get hung up on or saying no one's there this is a bunch of b******* watch out when you go there because you will get ripped off I did and their store has some good stuff maybe like I said I bought $40 worth of stuff but they shouldn't rip people off I am not happy total b******* basically false advertising fraud and thievery

Bought a love seat and recliner, love seat broken big lots gave me such the run around that I eventually gave up. All they could offer me was a $50 coupon. Customer service was not in the U.S I called a store in Blue Ash, where they was most helpful to give me the phone number of the manufacturer but to no avail, that company was no help at all. (Mesa)

Went to the Big Lots store in Moline IL.. Nice store, but be prepared to wait +15 minutes to check out. I had 5 people ahead of me with full shopping carts and one extremely slow cashier. After waiting 10 minutes and no movement in the line, I just pushed my cart aside and left. I'm sure it took them twice as long to put all my merchandise back as it would have taken to check me out. That's the second time I couldn't checkout. God forbid they ever use a second or third cashier.

I ordered 10 of the same item, and all of them were the wrong type and color. I returned the items to my local store. But they processed the return incorrectly, and I had to go back to the local store a second time. The telephone customer service and the associates at the store are very nice, but the whole experience was a little frustrating.

When you shop online, and pickup is the only option; you get multiple stores some as much as an hour away. It is very frustrating. I have seen things I wanted to order, but then the distance is too far to go. Can't they ship to store and let you pick up locally? They are losing a lot of customers, sales and money. I can never find anything locally available. I don't shop this store anymore because of this issue. I would spend thousands over my lifetime. Such a shame they don't need the customers or money.