Big LotsReviews of biglots.com

ME LLAMO Viviana P he comprado siempre en Big lots the OBT pero creo que la mala atencion es lo peor esto lleva negocios a la quiebra .....cuando se trata de companias que atienden al Publico hay que tener personas que traten a las personas con el respecto que cada una se merece.......Hoy fui ha hacer una devolucion a Big lots la chica me dijo que no se podia por lo del COVI ......bueno pedi hablar con la gerencia a ver si se podia hacer algo tal vez cambiarlo por otro articulo... Pero de verdad para ser gerente o jefe de cualquier institucion se debe tener un grado de educacion... Me atendio el Senor Carlos Martinez arrogate y grosero , le pregunte si se me podia ayudar a ver si podia cambiar por otro articulo ya que no se podia hacer devoluciones me dijo que no , yo le dije que entienda su punto de vista si fuese comida pero que era un articulo del hogar. .Mejor dicho me hablo durisimo , grosero como si me fuese a pegar ...Le pregunte cual era su nombre y me dijo Carlos y cuando le pregunte el apellido me dijo Carlos Martinez y hasta lueguito la expresion burlesca desde el primer momento que fue despota , grosero ,y altanero ....Porfavor educacion Senores para ser gerente se necesita educacion y este Senor Carlos no conoce de esto ademas debemos tratar las personas de buena manera ..

Biglots has sorry Protection plan. I will never buy any Furniture there again so cheap never even used it when I try to it was the Act of Congress cause there email they try to give you is fake will just come back is. It founded

Honestly, the most unprofessional company I’ve EVER worked for. Management is unhelpful and they play with your money. It doesn’t help that their OWN WEBSITE’S HELP SECTION DOESNT EXIST so if you wanna go there, you are out of luck.

I will never shop at Big Lots again. Nasty, rude cashier giving me attitude, throwing my merchandise on the floor and throwing the receipt at me. Their prices are too high for a "junk store" and half their shelves are bare. How they stay in business is a mystery.

I want to personally thank one of the store managers by the name of Betty and her entire team. My experience with this location was exceptional. I recently purchased a bunk bed from this location. Once we got home and got to the very end of building we realized there was a defect in the holes needed to complete the bunk bed. It was late at night and we reached out to management, the closing manager Betty found the replacement and stayed at the store past closing hours in order for us to pick it up and prevent our kids from sleeping on the floor since we'd already given their old beds away. The next morning, I realized that we gave one part back that we needed to complete the ladder on the bed and my cell phone was in the box we gave back to the store the night before. We arrived a few minutes before open, they let us into the store to get what we needed including the phone. I was surprised to see that the same closing manager was there this morning as well. I can not thank them enough not only for being essential workers, but going above and beyond to help my family and I. I truly appreciate it, the bed is beautiful, and we could not have asked for better service. You all were amazing and I wish you all many blessings during this time and beyond.

Over the past couple of years Big Lot was my go to. They have so many good sales and have really step up the quality. With everything going on I wanted to order a new mattress and while shopping online they had a great sale . So I went to the store the next day and the same mattress was not on sale. I thought I’m sure they will just price match it let me show the sale guy but no . And when the manager came over he just basically said he don’t know it different and there’s nothing he can do. It’s just crazy to me that I’m a time where even your competitors will match your price you won’t do it in store. But that’s not even why I’m so upset I called customer service and the person I spoke to said matter of factly that they will price match. And that he will send over to the district manager my complaint and he will follow up with me. It’s now day five and no follow up. So I will take my business next door . It really makes me sad when companies act like they don’t care about there customers.

Do NOT buy warranty on the furniture. It doesn't cover anything. It is worthless. And buy the way so is the recliners.

Maureen the manager at the big lots in Jersey City great customer service multi tasking great under pressure She should teach customer service all the employs