Big LotsReviews of biglots.com

I ordered a couch online and after ordering it said it was canceled. This same thing happened at 3 different stores. So I called the location near me and they said they had a return. I told them I would be in to buy it and they were going to hold it until I get there. I got there and they had already sold it!! After I tried to purchase it online and called!!

I have never shop at BIG LOTS before, so on 8/29/2020, my daughter and I visited the location in wood dale, Illinois. My purpose for the visit was to purchase dinner ware and wall decor. I went to pay and the items wrong up for 40 dollars, when the label on the shelve said 20 dollars, I communicated that to the cashier and he asked another cashier can she please do a price check, her response was NO!!. At the point I told them I did not want the items, because I didn’t want any problems, as I’m going back to put the items up the cashier that refuse to do the price check starts following me, there was no 6 ft, she was in my back, and told me I need to learn to read the label. I told her the label said 20 dollars. I went back to the front of the store and ask for her name, which is Karen and was told she is the manger. I must say I felt really I comfortable with the situation, because with everything going on in the world, me been a black woman and Karen been white, I felt like her tone and words when inappropriate. I will never spend my money and BIG LOTS and I would make sure my family and friends don’t. I hope BIG LOTS talks to Karen the manager, and train her on customer service.

do not EVER buy any kind of furniture from here especially dressers. It’s all garbage. You might as well use a cardboard box as a dresser! Thumbs down to a huge waste of my money

Sandy was excellent, she answered all are questions and provide a nice service

I met a really nice guy, big burley man ,very sweet, he had tons of tattoos. I asked him where he got them an he said north Carolina then he said Why he got them there. One tattoo was a crest from the place he was born the second was a sword he got after he survived cancer ,the third was in memory of his late mum the forth was of jesus doing basically a T pose in the air with his junk somehow fully covered with silky cloth an the guy said it meant know your limits. We were in line an waiting the the other cashier called me to ring up my stuff also a sweet dude no problems at all.

DO NOT PURCHASE ANYTHING FROM BIG LOTS! I ordered furniture back at the end of June. My account was charged for the furniture, then 2 weeks later put back. I heard nothing further, so on 7/17, I called and cancelled the order, the furniture had not yet shipped at this point. I still continued to receive emails stating that my furniture was being delivered to a local facility to be shipped AFTER cancelling it. I responded to those emails, making this company aware that the order is cancelled. No response. My account has now been charged again on 8/1, for furniture that I already cancelled, putting my account in the negative. I have called this company a total of 7 times since Saturday, each time being told that the person I’m speaking to acknowledges that the order is cancelled but can’t refund my money as there is a separate department for that. Every time I’m transferred to the correct department, I am on hold anywhere from 45 minutes to over an hour and then the phone just hangs up. I simply need my money refunded for furniture I did not receive because the order was cancelled 2 weeks ago. This company does not value my money or my time and I am extremely frustrated. This is the worst customer service I have ever dealt with. I should not have to come on a public platform to get this resolved. DO NOT ORDER ANYTHING FROM HERE!

Everything I buy from Big Lots breaks. Bird feeder, Planters, Bird Bath---Bed sheets ripped after 4 months, along with the comforter. Frying pan which said it would not burn---burned! NO MORE for me.

Ordered a couch online. Received an email the following day saying it was processed and I would be contacted within 7-15 days. Over a month later and I have no couch and no updates. When I call, no one can assist me and when I am transferred, I've left VMs and been on hold for hours only to be disconnected and not called back. You have my money and I can't even cancel the order so I can get something else. This is not an acceptable way to do business.