Big LotsReviews of biglots.com

Just found out the credit card I have is now canceled. I was told by customer service today that it was cancelled due to me not using it. This made my credit report go down drastically. I never heard of a store cancelling you because you didn’t use the card. It’s a pandemic and who has the money. I’ve had this card for a lil over a year. This store comes straight out of comic book. RUN🏃🏼🏃🏼

I bought a new in the box Flexbrew single serve coffee pot. When I got home and opened it....the pot was wet and coffee grinds fell out. It does NOT come with samples of coffee...so where did they come from? Someone must have returned it and instead of them checking it....they just put it back on the shelf. WHY???

I placed an order online. One out of three items was not available as advertised. Deceptive tactics to lure me to buy more. The customer service representative told me that that their policy is not to provide order cancelation or refund the products of their deceptive practices. I regret placing an order with Big Lots. I have a waited a week for my refund. Big Lots charged me for the item that was not available. Never again shop at this place.

Susan at the Lebanon store was ABSOLUTELY FANTASTIC in getting our daughter's bed ordered (currently waiting for it to arrive) & in customer relations!!! This will be our second piece of furniture we have bought from them this year!!! I definitely have my eyes on couple other items... I'm thinking about purchasing from there also!!!

I would not recommend buying any furniture from this place and it’s a waste of money to purchase insurance on it also. They lie and tell you it’s wear and tear every time you try to file a claim I have not had furniture 2 years at the time and arm on the couch broke and now a rip on the recliner this past week less than 3 years and both times claim denied. Never will I buy from this place again.

Bought a sofa online that was suppose to be same day delivery($75 delivery fee) Never showed up and can’t get in touch with the delivery company that was suppose to deliver it. Big Lots is telling me they can’t help with that and that I should just come and pick it up myself

I ordered 2 Wicker chairs & a wicker couch with 2 ottomans. I received tracking numbers saying they would be delivered 1 day apart. I stayed home for the two days because I didnt want the items just left in front of my home. The tracking information said they would be delivered. At the end of the second day, with still no delivery of either piece I called Big Lots only to be informed that the items were out of stock and will not be available. How could I get a shipping confirmation if the items were out of stock?! I was also told I would get a refund to my credit card in 3-5 business days! Big Lots had no trouble charging my card immediately but to get my money back is going to take 3-5 business days?! Big Lots was very disappointing and a waste of my time because I needed to take off of work to get these deliveries. The only thing the representative offered me was a 20% coupon off my next order. Id hesitate to order because who knows if the items would be "in Stock".

I have had a HORRIBLE experience with Big Lots!!! My problems started when I went in to the Cleburne, Texas Big Lots to buy furniture. Brandon helped us. He is awesome!! He helped me for over an hour trying out which furniture I wanted, or that that particular Big Lots even had ( but I get that, this whole Coronavirus has screwed everything up. So I found a beautiful T.V. stand (Hayden,) and a nice rocker (Bradford) but the sectional I wanted was out of stock, but Burleson had it, Brandon called them (and the guy there even went to back to make sure it was there) and I told them I was going home right then to order it on-line. (My dad was paying for all our furniture and I had left his card number at home). When I got home and tried to order it, it said Burleson had none . So I went back to my store , Cleburne, and they called and Burleson HALF of the sectional!! Who wants HALF of a sectional?!?!?! So they found a FULL sectional in WEATHERFORD (an hour from me) but they only had ONE and when there is only ONE, you can't order on line!! THAT IS RIDICULOUS, you should be able to order furniture, especially if the store has even one in stock!!! So, I went to my dad got his credit card, then drove ALL THE WAY TO WEATHERFORD (an hour from me). Then, after they told me they would hold my stuff until my movers picked it up, they sold it!!!! So then I had to rush around and find another Big Lots that had that Awesome Hayd en TV stand, but also a rocker that matches my Clairemont sectional that I ordered from Weatherford!! I finally found one store (Arlington) that has both so I ordered it on line, then I called them and the furniture guy said to call back so he could check to make sure that they actually have the furniture I just ordered!!!! What The Freak????? YOU ALL NEED TO WORK IN YOUR ON LINE SITE!!!!! THE INDIVIDUAL STORES SHOULD HAVE THE FURNITURE THAT THR WEB-SITE STATES THAT THEY HAVE IN STOCK!! THIS WHOLE EXPERIENCE HAS BEEN A NIGHTMARE! THANK GOD THAT YOU HAVE AWESOME EMPLOYEES! Brandon and Dillon at Burleson and Mackenzie and Kent in Weatherford!! Please fix the on line issues!