Big LotsReviews of biglots.com

I will never spend money at Big Lots again. I bought a sectional couch in June 2019, majority of the cushions started freying and coming apart after only a few months of having it, but I get wear and tear but this is a little ridiculous. Anyway, I have never been late on a payment and pay 3 times the minimum every month. After I made my June payment, I only had $179.00 to pay it off. My July bill they tacked on $250 interest because the promotional no interest deal was up after 1 year. I called customer service to see if they would work with me seeing how I would have paid it off this month and asked if they would be willing to cut the interest amount by half and would have made a payment right then. They wouldn't even consider it. They wouldn't even take .01 off to work with me. I will never spend another dollar at that store. The fact that they wouldn't even try to compromise to keep a good customer happy shows they don't care about keeping good customers. With so many retail stores going out of business right now you would think they would at least try to work with a customer to keep them coming back.

NEVER BUY THERE PROTECTION PLAN I WOULD GIVE 0 STAR IF THERE IS AN OPTION, THESE GUYS SELL PROTECTION PLANS SAYING IT WILL COVER ALL THE ACCIDENTAL ISSUES, BUT NOW WHEN I FILED A CLAIM THEY TELLING TEAR IS NOT COVERED IN PLAN. THEY EVEN CLOSED THE CLAIM WITHOUT ANY COMMUNICATION AND NOW WHEN I TRY TO REOPEN THEY TELL YOU CAN'T FILE SAME ISSUE AGAIN. DO YOURSELF A FAVOUR BUY FROM SOME OTHER PLACE.

I would give it 0 stars if possible. I ordered a bed over 2 weeks ago. It was supposed to be delivered June 24th and it still says processing. I called customer service and they keep transferring me and I get no answer. I have left messages and sent emails and still no response.I just want to cancel my order and get my money back. At this point I'm going to call my bank and dispute because I can't get ahold of anyone. They are HORRIBLE and I wouldnt recommend them!

DO NOT EVER EVER ORDER ONLINE FROM BIG LOTS...SEEMS OMNI AINT SO GREAT AFTER ALL Contacting since May on damaged patio furniture...emails. messages and endless hours many many hours on hold as this was the 3rd problem since the day i placed my order and the store lost it......and here I am at this moment on hold still trying to get replacement pieces for the damaged Broyill patio set...and still no RESOLUTION....or even a person who says anything remotely resembling a resolution!,,NEVERAGAIN

Customer service is the worst. I needed to change the delivery address for a sectional I purchased online. I could not schedule delivery without Big Lots changing my address. 2 weeks and still has not been approved. I've spent over 4 hours on hold during 3 phone calls and countless transfers. I even sent an e-mail that was never responded to. The warehouse themselves told me my piece will still ship from the same warehouse! But Big Lots is dragging their feet. I then asked to cancel my order and was sent to a supervisor, who sent me to voicemail. This has been the worst customer service experience ever. I will never shop here again and will let others know of my experience.

My wife and I bought a couch, ottoman, and a recliner from Big Lots. We were very excited about our new living room. And I have no idea what happened to my receipt. Guilty. Not even two weeks after our purchase, everything started fraying and coming undone. At this point I thought ehh its just a little bit, not a big deal. Not even 6 months later we now have the ugliest completely ruined couch and recliner I've ever seen. And after calling and complaining multiple times, they refuse to refund us without a receipt. We are not rich, and this was a pretty big investment for us. We are completely dissatisfied and totally disappointed with Big Lots and their staff. We will never give them any business again. I just wish they would do the right thing. This is so disappointing. El Paso, Texas Big Lots, on Montana. Thanks for nothing.

Been calling this turds for 2 weeks about my couch that’s missing the other half and all they do is keep transferring me and no answer can’t cancel order because in order to complete cancellation you have to speak to customer center I will never again In my life purchase anything from t Big lots

I received my bill for Big Lots on June 18th. My payoff date was June 13th. I didn't get my bill to the 18th and now they're charging me $150 fee for not paying the balance off. This company stinks and their credit card services and practices. I guess they don't care about people that were affected by the coronavirus financially