Big LotsReviews of biglots.com

Awful company,they have no idea what they have in stock.after Charging my credit card almost $500 for a mattress they didn’t have it told me I wouldn’t be charged but I was been over a week customer service doesn’t speak English and I can’t get a refund.

I like this chain of stores but they lack inventory organization. I drove 50 miles to pick up a bed they said they had in stock to find out that they had been sold out for a week

Never use online services they never have inventory updated they completely split up my sectional and recliner and had both at store when I tried to call online help to cancel so that I wouldn’t have to pay separate delivery they lied about canceling my order so all this time I put into trying to avoid a extra fee was for nothing at all. Today my sectional was delivered and I’ve heard nothing about my recliner. Big lots just drops the ball every time and currently my issue is still unresolved. 😩 I just want to scream, I’m so upset with online customer support they are not any type of help at all.

First off let start off by saying I wouldn't recommend this Company to a Dog. I purchased a online order Nov. 21st in 2 parts I had a couple things shipped and also a in store pick up order, shortly after I placed the order I get a email stating that they cancelled my in store pick up due to the fact they were sold out of the items I purchased and will put my refund back on my card and here it is 17 days later I've yet to receive my refund and let me tell putting in a claim ain't worth a dam and their (Customer Service) only response is dispute it with my bank....like are you kidding me what kinda company would leave their consumers in limbo. This Company is a scam, just down right thieves they would never in life get another dime of my hard earned money and I will definitely spread the word BYER BEWARE!!!!!!

This online order with Big Lots was one of the WORST experiences of my life. First, after entering my order info my credit card was declined. Knowing I have excellant credit and zero balances on my cards I knew there had to be a problem with Big Lots website so I tried again...and again...and again. Wow! Suddenly my 850 credit score (yep, it's "perfect") and ability to charge a few hundred thousand dollars of merchandise if I wanted to meant nothing, at least to Big Lots! Not one of my credit cards would work. Getting concerned (like what the hell was going on with my credit cards) I called my credit card companies who promptly assured me there was nothing wrong with my credit. My one credit card company offered to call Big Lots for me. Together we waited online for Big Lots to answer their phone for nearly ONE HOUR (and this was after I already pissed away TWO HOURS online with this BIg Lots site). After we finally got through to a human being (who spoke very little of the AMERICAN LANGUAGE so this was just one more furstrating situation to deal with) the woman at Big Lots put my order in -- no apology, no offer of any compensation (like 10% off my order), NOTHING. I guess my time to Big Lots doesn;t mean crap. And I guess Big Lots doesn;t like to hire AMERICANS to answer their phones. So you know what? Screw Big Lots! I will NEVER shop at this foreign-friendly, ignorant company again and if you value AMERICA and AMERICAN VALUES, you shouldn't either!

James Ellis We are senior citizens that 15 months ago purchased the Granger grey recliner sofa and the loveseat. 3 months ago the springs on the center and left cushions broke . The sofa now feels as if you are seating on a wooden bench. Called the store manager and corporate office both said were SOOL:Sit out of luck. Because warranty of one year had passed and we should have purchased Big Lots extended warranty. I asked how can you sell furniture that falls apart shortly after one year and require customers to pay additional money for protection and warranty. Big Lots should be ashamed for selling such trash and more ashamed for not standing behind the product. TRASH TGBTG

I ordered this item on line on nov.29 at issaquah website,there are 4 available,few hrs. After I place my order I received an email that my order are getting prepared for pickup the next day,so asked my family to just stay and wait till I pick up my order so I don’t have mail it to them. I ordered this item for them to take to California.Intead of driving back to calif that night ,they decided to stay so they can bring the item I ordered .The next morning .I received an email saying that my order has canceled because they were out of item I ordered ,I’m very disappointed and embarrassed to my family,they’re so mad at me and just left without goodbye and never talk to ever since they left,because of big lots mistake our families relationship are breaking apart. If you just update your website that if you really didn’t have those available none of this should not happen

8570 BLUE DIAMOND RD LAS VEGAS NV . THIS GUY AT THIS LOCATION NAME MIKE SUPPOSED TO BE THE MANAGER. MESSED UP MY ENTIRE ORDER. HE SENT MY ORDER TO CALIFORNIA. I HAD TO CALL CORPORATE OFFICE OVER 10 TIMES, I TALKED TO A COUPLE WHICH WAS REALLY NICE BUT NOT THAT HELPFUL. WHICH I HAD TO ORDER THE SAME FURNITURE FROM A DIFFERENT LOCATION PAY MORE LIKE $300 MORE. WHICH THE OTHER FURNITURE WAS CANCEL WHICH THEY KEPT PARTIAL OF THE MONEY. GOING THROUGH HELL TRYING TO GET MY MONEY BACK. CLAIM # 201120- 001075 NOW I WAS SENT BACK TO MIKE THAT ASSURE ME IF I DIDN'T STEAL THE FURNITURE HE WILL REFUND ME MY MONEY. SO HE MADE A CALL TO MAKE SURE THE FURNITURE WAS THERE. WHILE I WAIT LOOKING AT HIM MAKE PHONE CALL. NOW THIS IS FULL-BLOWN RACIST. I'M NOT DONE THIS NEED TO STOP AND LET'S START WITH BIG LOTs. I GIVE THEM (0) WHY SHOP HERE IF THEY ARE ALLOWING PEOPLE LIKE THIS TO WORK FOR THEM. I TOLD EACH REP, I SPOKEN WITH I JUST HAD A BRAIN ANEURYSM. WHICH I BEEN ON THE PHONE DAYS AND HOURS TRYING TO FIX THIS