Big LotsReviews of biglots.com

I LOVE big lots! Their clearance is awesome but you have to catch it on a good day. I’ve found many things there! They also have some nice furniture pieces.

SAME DAY DELIVERY Ordered a patio set and it was in stock at our local Big Lots store 8 miles away but I had no way to pick it up. They advertised SAME DAY DELIVERY- $99 so I paid for this as it seemed like a good deal. This was at 9 AM and there was no cut-off time listed; said a 3rd party would deliver it. After processing, it said my set would be delivered the NEXT DAY, which it was. However, when I talked to customer service about a refund for a SAME DAY DELIVERY that didn’t happen, they said the $99 was just the basic delivery fee and not for a time frame. This is NOT what is reflected on their website or my order. I would have opted for standard shipping which would have been free because the items were over $79 as stated in their ad if I’d known they wouldn’t be delivered SAME DAY. Spent 20 minutes on the phone ( mostly on hold) with customer service rep who didn’t seem to understand what I was explaining. Then daily emails where they continue to brush me off. The topper was when I wrote and asked for the corporate address of their CEO and they won’t give it to me- keep insisting that the $99 I was charged wasn’t for SAME DAY DELIVERY. I even sent them copies of my order so they could see for themselves. Customer service is horrible and I consider this false advertising. Never doing business with Big Lots again.

I've never visited this website but they will not stop emailing me. I started receiving dozens of spam emails from this awful website a month ago. I have blocked their email countless times, hit unsubscribe, nothing has worked. I've been emailing their IT department for weeks asking them why the hell I am receiving their emails when I literally never asked for them and they just keep telling me they will get back to me.

Should have left this review sooner. I bought a canopy from them and it was trash. Someone had purchased it before me and returned it. The problem was they removed the new one from it's cover and placed an old broken one back in it. No one checked it and resold it to me. When I finally opened it to use it, that is when I discovered the problem. Unfortunately I wasn't allowed to return it because it was past the return date. They got my money for free. Always open the product in front of the staff before you leave the store. Don't get scammed like I did.

I would like to give a shout out to the Johnathan at the Big Lots Store at 8740 Research, Blvd Austin, Tx 78758. Johnathan assisted my family and I with a couch and was very approachable, helpful and a great manager. I could see that he takes care of his employees and treats every customer with respect and care. Johnathan thank you so much for all your help. Keep up the great work!!

I made the mistake of buying furniture from biglots because they ASSURED me that it was sturdy and very competitive against brand name.Bought a $900 L -shaped sectional.flat lounge area caved in in less than six months. So they replaced ONLY that part. 4 months later it happened again, but was told that particular couch was discontinued, but they could give me a discount on a new couch. So I paid $1,200 for next couch, along with dining table and chairs(another $1,200 because I got six chairs) same thing happened again. So I turned the couch up and cut the bottoms out to see what was going on. There is only one 1x2 piece of wood with knot in the grain directly in the place that had broke in the middle (weekest part) other part of couch sags bad! Found that cheap wire holding cushions together broke in three different places. $1,200 for press wood and broken down furniture? To make matters worse. Big lots won’t even call me back. Folks take your business elsewhere. I’ll leave pics. Wait , they won’t give me an option to.

Furniture Delivery Online: Their website states they will deliver from 1-5pm. I got an email stating it will be 1-4pm. I got a text stating it will be 2-6pm, following that I got another text stating it will be from 2-8pm. I called their customer service and they gave me another number to call. The person on that 2nd number stated they work 2-6pm, They do not work 1pm. All these messages came on the same exact day. I work two jobs. I might not be here to open the door if they come outside of the negotiated time frame. The website is literally lying and being deceptive. They do not operate at 1pm and shipment can arrive as late as 8pm, according to their own messages. If I knew I would be forced to participate in this drama, I would have gladly gone to another company.

Local and friendly They always provide great solutions, even tho the prices are not the best, the service and the store makes up a good shopping experience.