Big LotsReviews of biglots.com

nice website for online shopping

A few months ago my husband and I purchased a sectional couch from Big Lots for over $1,500. At first everything was going smoothly until I had to change the address and then after I did so, they then notified me they could not hold it until I day I needed it held (we were moving and wanted it delivered on our moving day). A month goes by of contacting Ryder and Big Lots trying to get the address switched until FINALLY after I had to basically yell at them over the phone, they switched the delivery address and dates. So move in day comes and my sectional gets delivered. Only two guys. When I had requested enough guys to move a sectional up three flights of stairs in an apartment. These gentlemen barely spoke a word of English and were ultimately unable to even fit it through the door of my apartment by themselves. So after months of bickering with the company I decided to have them just take it back to the store and give me a refund. I’ve called Big Lots Customer Care probably 15 times before they actually refunded me, 3 weeks later. There is no useful communication with this company and it sounds like the customer care representatives are reading from a script and don’t even understand half of what you are asking. Which can be very frustrating after spending over $1,500 with the company. I was told multiple times there was no higher ups I could speak to so I was stuck going in circles with the same clueless people. I will NEVER order through big lots again and I wish I could give them 0 stars.

I Love big lots! Their clearance is awesome . I’ve found many things there! They also have some nice furniture pieces. I bought a large tent as well as three cushions for outdoor chairs. The prices were cheap - this company is honest with their discounts, as well as the guarantee they give you. Thanks to the manager LA Mesa - her Name Mickij. helped me to purchasing some goods for my wifewas patient, helpful, and courteous. In my opinion, it is a blessing to your company, and it is the reason sometimes I buy my goods from Big Lots

Ugh THE WORST! Then they wonder why Walmart, Amazon and Target are taking all of their customers. I placed a simple online order to be picked up and it turned into a nightmare. I checked out with Paypal and the order got stuck in limbo and never went through even though they charged my Paypal account. I called customer service and they wanted to place the order again at a higher price. So I used their online chat and it had to be escalated and I never heard back about the order. Now I have to contact Paypal to have the charge removed

So I came to the store to buy something that was on the floor it was a floor model and I asked could I buy it and the nice man at the cashier asked the manager on the floor she said no and I was just like I didn't want to put it together jokingly she Shelby got an attitude and said just dont buy it and I went on with the nice man at the cashier because at first I didn't see one in box until after the fact so I hope next time she could have a better attitude with others cause it was nasty towards me or maybe she was having a bad day just don't take it out on the customers

I ordered a sectional from the website and was excited about the same day delivery. Several hours after they sent me confirmation of the order as well as the delivery time they sent me another email saying the order was canceled due to lack of inventory. My first complaint is why the heck a company would sell an item online that was no longer in stock. That is false advertisement. Secondly, when I called customer service to discuss the issue, the person who barely spoke English provided no assistance whatsoever and only was able to apologize, which did nothing for me. I finally decided to look at individual stores to find a comparable item and was pleasantly surprised that 1 existed only to find out that its going to take 5 to 7 business days to refund me my money so I can't even go to the store and buy the item that I found to replace the one that was not available online. Your store sucks and it needs to be shut down. And I will never ever give you a penny of my money again. You completely ruined my plans.

Never been to the website, never been to a store, I do get at least two emails a day from them though, even after trying to unsubscribe.

I drove one-hour to the closets Big Lots store. I was going to buy my daughter furniture for her new house. When we got to the store, we had walked through looking at every set available in the store. She had finally decided on the set she wanted, and we went to Department desk. The employer was very nice and informed us that there was an online discount for furniture. He stated that we could order online and save 20%. He also asked if they were a Big Lots rewards member. They had stated know and he said if you go online and apply you would receive an instant 15% promo code as well. We asked if we could use that coupon with the online 20% off. He said that we could, one was a coupon, and one was a sale. So, we drove back home which like I said was a hour drive. While in the car my daughter had applied and sure enough they got a coupon for 15% off a welcome coupon. when we arrived home, we sat down and added the three items they wanted to the cart. All items stated available for pick up in the store we were just at. So, we said that's ok the drive won't be so bad since we are saving so much money on the transaction. Now with that being said I usually don't use coupons and I never order online but my daughter does! I would have rather just paid full price and then left with the items, but my daughter insisted I don't waste money that I didn't have to. She said I am willing to wait since your doing something nice for me. So go back to adding the items to the cart. They were added all said available for pick up. I then gave her my Big Lots credit card and she entered all of my info in and proceeded to check out. An error came up and stated that there was a problem with the card. I then called the Store Credit card number, and they said I had enough credit to make purchase and my balance was $0. They told me to try again, and the same thing happened. I then said I will just use my Visa card! That credit card line of credit was $10000.00 with nothing owed on it. So, I tried again, and it still said error there was an error processing your payment please reach out to financial company. So, after that I was very upset! This is the first review I have ever made publicly about any company! I work for a company, and I know that everyone has a bad experience and sometimes things happen! But after speaking to the Big lots Customer care I have decided that what they are doing is illegal and I will see to it that this stops. I know that Covid has had major effects on companies, but false advertisement and misrepresentation are illegal. When I called My Big Lots Credit Card company today they told me that my transaction was in fact pending. They then advised me to call Big Lots Customer care and ask when my order would be ready for pick up. So that's exactly what I did. I called and they told me that was my credit card had insufficient funds. I replied back that's a lie I had just got off the phone with the Big lots credit card company and they stated that the transaction was pending. The lady on the phone said well I'm sorry but that's not what it shows on our end. I then replied well then why didn't the other card go thought? She stated well there was insufficient funds on that card as well, I almost died laughing. I said well your wrong and I even went as far as offering to send in the income availability form to them directly and that they could look up the other. Her response was even better this time!! She stated well actually the furniture was just not available. I stated well why did you say it was due to insufficient funds. She said Well that's what it shows first then it also shows that the furniture wasn't available. I said OK well I just left the store an hour ago, and they stated that they had 3 sets in stock! I wasn't getting it delivered and I was picking up, so I know for a fact it was in stock because the store was closing in 5 minutes, and they had three sets in stock when I walked out. So, you're telling me they sold three sets in 5 minutes???? She then started stumbling over her words and I said ok enough is enough I would like to speak to your manager! I do not appreciate lies and deceit from anyone especially a company who relies on Customer Service! I sat on hold forever after requesting to speak to a manger and she kept coming back and placing me on hold stating that someone will just have to call you back because there is just no manager available to speak to you right now. I will be contacting the BBB and the Attorney Gerneral's office. Let's just say still no call back and my daughter still has no furniture, this mother is not going to let this go! Not this time not after all of that crazinesssssss.