Charlotte J.
Floor Lamp
I purchased a floor lamp that worked one day and not the next. I immediately contacted the company and received a timely response. They were so willing to find out what the problem was and soon sent me a new lamp. Once the new lamp was received they again followed up with me to make sure that it worked and that I was satisfied with my purchase. Excellent customer service! Will definately shop here again!
Response from Bigbigmart.comMar 28, 2024
We're delighted to hear about your positive experience with our customer service team! We take pride in providing excellent service and ensuring customer satisfaction. We're sorry to hear about the issue with your floor lamp, but we're thrilled that our team was able to promptly address it by sending you a replacement lamp. Ensuring that our customers are happy with their purchases is our top priority, and we're glad to hear that you were satisfied with the resolution and the follow-up from our team. Your feedback means a lot to us, and we truly appreciate your kind words. We look forward to serving you again in the future and providing you with the same level of exceptional service. If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us.