Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comJun 27, 2024

Thank you for taking the time to share your feedback about your experience with our company. We apologize that we didn't quite meet your expectations with your recent order. We understand that receiving incomplete orders can be frustrating, and we're truly sorry for any inconvenience this may have caused. However, we're glad to hear that our team was still able to assist you and process a refund for the missing items. We strive to provide excellent customer service, and it's great to know that we were able to turn a disappointing situation into a positive one. We're taking your feedback seriously and will use it to improve our processes to ensure that all orders are fulfilled accurately in the future. If there's anything else we can do to make things right, please don't hesitate to let us know.

Response from Bigbigmart.comJun 12, 2024

Thank you so much for your positive review! We're thrilled to hear that you're very happy with our customer service and that we were able to respond quickly to your needs. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out.

Response from Bigbigmart.comMay 25, 2024

Thank you for your feedback! We're thrilled to hear that you arrived earlier than expected and had a positive experience using our site for the first time. We look forward to serving you again soon!

Response from Bigbigmart.comMay 21, 2024

Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered during the checkout process and for the lack of response from our customer service team. We understand how frustrating it must have been to deal with the incorrect phone number for the security code and then to be prevented from making your purchase due to the 24-hour restriction. Additionally, the generic voicemail message and lack of identification you encountered when calling us are not reflective of the level of service we aim to provide. If you still want this order, please reorder with us in next 24hrs. If you get any trouble, please let us know. Please send us an email, we will response you promptly. Once again we sincerely apologize for this inconvenince.

Response from Bigbigmart.comMay 17, 2024

Thank you for your feedback! We're thrilled to hear that you had a good experience from start to finish with your order. Your satisfaction is our top priority, and we look forward to serving you again.

Response from Bigbigmart.comMay 17, 2024

Thank you for your feedback! We're glad to hear that your order arrived quickly and met your expectations. We appreciate your business and look forward to serving you again.

Response from Bigbigmart.comMay 17, 2024

Thank you for your feedback! We're delighted to hear that your coffee order was delivered swiftly and that you were pleased with our service. We look forward to serving you again soon.

Response from Bigbigmart.comMay 17, 2024

Thank you for your feedback! We're thrilled to hear that you find our K-Cups delicious. Enjoy your coffee, and we look forward to serving you again!