Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comAug 1, 2024

Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. We have processed your refund and sent you a confirmation email with the refund details. Please check your inbox for this email, as it might have ended up in your spam or junk folder. If you still have not received the refund confirmation or have any further questions, please do not hesitate to contact us. We are here to assist you and ensure this issue is resolved promptly. Thank you for your patience and understanding.

Response from Bigbigmart.comJul 25, 2024

Thank you very much for taking the time to write a review! We are delighted to hear that you are pleased with our prices. We always strive to provide our customers with quality products at the most reasonable prices. We look forward to serving you again in the future.

Response from Bigbigmart.comJul 18, 2024

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the slow shipping and the issue with the original payment cancellation. We understand how frustrating it must have been to receive your product later than expected and to deal with a new payment request after the product had already been delivered. Please be assured that we are looking into these issues to prevent them from happening in the future. Your satisfaction is important to us, and we would like to make it right. As a gesture of our apology, we would like to offer you a discount on your next purchase. Please let us know if there's anything else we can do to assist you. Thank you for your understanding and patience.

Response from Bigbigmart.comJul 8, 2024

We're sorry to hear about the inconvenience you've experienced. We have received your feedback regarding the delayed delivery and only half of your order arriving. We have sent an email to address this issue. Please check your inbox so we can assist you as soon as possible. If you have any further questions or requests, please feel free to contact us through this email [email protected]

Response from Bigbigmart.comJul 8, 2024

We're glad to hear that you received the product earlier than the expected ship date. Customer satisfaction is important to us, and we're pleased that we could exceed your expectations in this instance. If you have any further feedback or questions, please feel free to let us know. We're here to help!

Response from Bigbigmart.comJul 8, 2024

Thank you for sharing your experience with us! We're thrilled to hear that the DEWALT Planer Stand is exactly what you needed. However, we apologize for the inconvenience caused during delivery. It seems there was a misunderstanding with a "Security Code." We're glad everything worked out in the end, and we appreciate your patience and cooperation. If you have any further questions or need assistance, please feel free to reach out.

Response from Bigbigmart.comJul 8, 2024

We're delighted to hear that you received the product earlier than expected. We strive to provide efficient service and it's great to know that we could exceed your delivery expectations. If you have any further feedback or questions, please feel free to let us know. We're here to assist you!

Response from Bigbigmart.comJun 27, 2024

Thank you for bringing this issue to our attention. We apologize for the frustration and inconvenience caused by the out-of-stock items and the delay in communication. It's unacceptable that our website showed items as available when they were not, and we're truly sorry for the disappointment and wasted time this has caused. We're taking immediate action to address this issue and prevent it from happening in the future. We'll be re-training our team on our inventory management processes to ensure that all items are accurately marked as out-of-stock or available for purchase. We'll also be implementing additional checks to prevent this mistake from happening again. We appreciate your patience and understanding as we work to resolve this issue. The refund you received is a reflection of our commitment to making things right, and we hope that you will give us another chance to serve you better in the future. If there's anything else we can do to make up for the inconvenience, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to earning your trust back.