BetterMed Urgent CareReviews of bettermedcare.com

Great experience once I got to the clinic. Until that time, having no one to answer the phone for hours at a time due to staff shortage, was not convenient and takes away from the name Bettermedcare. It is always better to be helped swiftly than for the person who is ill to have to invest so much time in just getting to speak with someone. Having a designated person to answer the phones would make this a much BETTER place to come to in time of need. With that said, once I did get inside, the care was ABSOLUTELY the best. Kendall is a tremendous asset to your organization both professionally and personally. She stays on task but makes it easy to trust her, to feel cared for and that you are the only person she is focusing on when we know she is juggling lots of patients. Her personality and good cheer act as a boost to make you feel better even if you still have the same symptoms or concerns. Mukil is WONDERFUL as well. Professional, easy-going while making sure you understand the care he is offering, the reasons why he is doing what he is doing and the expectations of what will happen next. His relaxed presence is refreshing a many medical professionals seem to be in a hurry as soon as they walk through the examining room door. If you could get that telephone situation worked out, you would have a TOP NOTCH urgent care center that could establish itself as THE place to go when things aren't going so well.

The BetterMed that I went to in Fredericksburg, VA, looked very new, clean, and professional both inside and out. I was instructed to call from my auto upon arrival to sign in and then to wait in it until telephoned by the receptionist to enter. For some reason, my iPhone would not project the person's voice: they could hear me, but I could not hear them. I waited for the call to enter for about 15 minutes past my appointment time and decided to go in to see if I had missed their call altogether. The receptionist was alone and both answering the telephone and checking in patients on the computer. The phone was fairly busy, and I admired the grace and professionalism with which the receptionist handled this dual workload. Switching back and forth from phone to computer as well as being interrupted mid-entry by the telephone takes a toll on one's energy and patience, but this person managed to be friendly and helpful in both roles without missing a beat. Both the reception/check-in/waiting area and the exam room I was in were deliberately sparse on furniture and devoid of papers such as booklets or magazines. Instead, the exam room had a flat screen mounted on the wall to entertain patients as they waited (standing, with no chair to sit on). I interpreted the sparseness and lack of a chair as precise, wise adherence to the procedures designed to minimize transmission of the virus. My doctor was friendly, efficient, and skilled in administering my nasal test. She used some kind of medication on the swab and swirled it in each nostril a full 10 seconds without hurting my throat or sinuses (as I've heard rumored by some people). I took the rapid COVID-19 test and waited in the exam room about 20 minutes for the results, which the doctor explained, provided me with a copy, and asked whether I had any questions. I left feeling the personnel were very careful, caring, and professional. I just wished they would hire a telephone receptionist to assist the registration lady!

Excellent and attentive service. Much appreciated!

My local hospital ER said it would be hours before I could be seen for a suspected kidney stone and severe side pain. BetterMed saw me within 20 minutes, diagnosed the cause of pain as a kidney stone, gave me meds for pain and a printed report to take to my doctor. I was more than impressed and will go there again.

I came for urgent care- Tonsilitis-- Rebekah and Amy helped me. They did a great job and were very welcoming and warming. Their concern and diagnosis for me was spot on and it felt like they cared. I was very worried since I had been infected with COVID-19 previously. They also checked me for STD's/STI's and they came back negative.

Good easy quick courteous

I was very impressed with the facility, the staff, the follow up on test results and the patient portal. I plan to use them again.

Great service! Although they were running about 20 minutes behind, my appointment was not rushed and they went above and beyond to make me feel comfortable and safe. Highly recommend.