BetterMed Urgent CareReviews of bettermedcare.com

I got to the clinic at before they opened at 8 am. It was a little disorganized when I got into the clinic but they worked hard to correct. It was a bit concerning that I filled out the paperwork via my phone and the technology was not talking to each other so they asked me the same questions 3 times. We're filling out the registration it asks me what was my pharmacy. I documented Walmart in Petersburg Virginia. I went there after my visit to pick up my medication and was advised that they didn't have any medication there for me. I called BetterMed back twice and was ensured that the medication had been sent in. On the last call to the BetterMed. I was told that the medication was sent to Walgreens and that I needed to call them myself and get them to transfer my medication to the correct pharmacy and by this time it's almost one pm and no medication.

This location gets 2 stars instead of one because staff was pretty nice. I was seen for a bad fall from my steps and landed on my hip and back. It hurt when I coughed or took a deep breath. As a Nurse, I suspected fractured rib/ribs due to my symptoms. I was seen by a NP at BetterMed and she sent me for x-rays. After x-rays, I went back to room to wait for results. After a short period of time, the NP walked into my room and handed me 2 prescriptions and said nothing was broken and to stay out of work the next day. There was no discussion of medications, she never asked me about medications and just handed them to me. One prescription was a medication I couldn't take due to my medical history. I felt rushed and from my pain and symptoms, I felt I should have gone somewhere else. I went home and the next day was horrible. I could barely lift my leg and and it hurt to breathe or move a certain way. I went to my PCP and after I told him the BetterMed NP said I didn't break anything, he examined me and then had the same area x-rayed. Guess what? Rib fractured horrible, clearly missing a piece of bone where a rib broke. This was my first and last time going to BetterMed.

The concern I came in with was over looked. I had to call back several times to switch medication and was given an attitude. I finally ended up with the correct meds AFTER Lab Corp sent me my results. The diagnosis ended being what i asked to be treated for in the first place. All of this resulted in additional time i had to be on meds. I will not be back to this location. You all need better staff!

I went to BetterMed for Covid testing required for international travel: The Covid testing and the report were fine. However, they also charged for some sort of "examination" - which meant there was an unexpected co-pay. All I needed was the Covid test, and the only "examination" they did was check blood pressure and temperature and listen to my lungs (which were completely unnecessary, but which I assumed were part of the Covid testing process). All I needed was the Covid test, so there was no need for anything else and if they were going to charge for an "examination" they should have let me know that ahead of time. It is a "scheme" to get more from the insurance company and the customer, and I would recommend going elsewhere for Covid testing - somewhere that does not "pad" their services. Other places do not charge anything for Covid testing beyond what insurance will cover.

Normally, I give you 5 stars because you're awesome but this last visit, my scripts were messed up. They had to be sent to another pharmacy because mine was closed for a holiday. When I got there, there was only one med and I didn't realize it until I got home. I called Better Med a half dozen times before I could get someone on the phone only to have the script sent to my closed regular pharmacy...which I didn't find out about until I got to the 24 hour pharmacy. I had to pay full price with a small discount but I got the medication.

Immediately taken to a room which was awesome however you sit there for over an hour and wait. You’re not there because you feel good. Let me wait in my car or a normal chair until you’re ready. Making you wait over an hour is ridiculous! Note: I don’t like to give reviews if I’m not happy but your persistent emails and texts won’t stop so blame yourself.

Both times I visited within the span of a week, I felt rushed and like I wasn't helped much.

Hello. When I arrived I called to inform the staff i was outside, the phone keep ringing for 10 mins. No one would pick up to place me hold. Then I got out my car to tell them I’m currently calling them, then she picks up the phone. My appointment was at 11:15am however I wasn’t seen until 12:05pm. The first room I walked in the nurse or whomever was very dry. I asked 2 questions and then realized she was having a bad day due to whatever. I will go to the one on Chester next time.