Customer
Better than alternatives.
Very good service and quick response. Felt much more comfortable here than at other urgent care facilities. The nurses put me at ease about the testing and they explained everything before doing it.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Customer
Very good service and quick response. Felt much more comfortable here than at other urgent care facilities. The nurses put me at ease about the testing and they explained everything before doing it.
Patient
The check in process was very efficient, less than 10 mon. PA was knowledgeable, that's why I come here.
Teresa A.
Excellent service and very efficient. Explained the procedure and next steps.
Patient
Great people and great service! Thank you!
Patient
The front staff and the person who checked me in and did my COVID test were amazing, (Brad Greene), but the provider, Leslie Kellie, was again unpleasant and very rude. When I informed her that I would prefer my prescription be for an antibiotic to be sent to the pharmacy (she wanted to place a 5 day hold on it), I politely asked her to please send it. She did not agree with this and got so upset that when she walked out of the exam room she slammed the door so hard that it popped back open. This made me feel very uncomfortable, and I tried to give Better Med a second chance after having a HORRIBLE experience with this same provider about a month ago, and I will NEVER come back. I think BetterMed needs to do a better job when hiring providers.
Response from BetterMed Urgent CareSep 21, 2020
Hi There, Though I am glad you had a positive experience upon arrival and COVID testing, I am sorry that you had a negative and frustrating experience with one of our providers. Thank you very much for bringing this experience to our attention. We will be sharing your experience with the site manager. If you have any additional feedback you would like to share, please send us an email at [email protected].
Patient
Great and fast service!
Patient
The place was clean and service was prompt
Francis H.
Wonderful people and service