BetterMed Urgent CareReviews of bettermedcare.com

Went in there to get help but was ignored and the white patients were taken over me even though I was there a good 30 minutes before they even arrived. They didn’t check me in either because the receptionist called her up to register. I left shortly after that act of discrimination stay far away if you’re a person of color they don’t take kind to us their. I also had to force them to speak to me when they greeted the white patients immediately after they came in.

No assistance. I was seen last night. My prescriptions were not sent to the pharmacy by the time I figured it out they were closed. I have called serval times this morning and no one will answer the phone it rings until it disconnects. They have no problem taking the copay but cannot send the prescriptions over or answer the phone.

I signed in, paid for platinum but was unable to withdraw earnings

Was absolutely a waist of time.

I have been to a few different Better Med locations in the Richmond Va tri-cities area most I have had great experiences with. However the Willow Lawn location is by far the worst location in the area. The receptionist is always rude. I’ve had experiences with two different ones. There is clearly a lack of management at this location as well, With astronomical wait times. It took 3 patients lined up for over 30 min for the receptionist to tell us to check in with the iPad today. There is no signage or instructions to do so when you enter the facility. As far as I am concerned I rather drive 20-30 min out of my way to go to another location than come to this one that is closest to my house ever again.

The NP Monica was rude and it was clear she didnt want to see me The rest of the staff there was very good!

I would give 0 stars if I could. The worst place ever!!! They've asked to pay $20 copay and kept the card on file to charge me extra $200 a month later. Be aware of the papers you are signing because they can rip off hundreds and thousands of dollars for the most basic visit.

I am very upset with my daughter's visit to Better Med. She was identified as a close contact for Covid and was quarantined from school. Even though she was symptom free we went in for a covid test so that she could return to normal activities. Both my insurance company and Better Med told me that it would be covered. I received a bill for $376 above what the insurance would pay. I find it completely ridiculous that there is a $175 fee just because you are an urgent care on top of the fee for the test and the over $200 doctor's fee. The doctor literally walked into the room and told my daughter that she was negative and asked if we had any questions. Patient First has never charged such a fee.