customer
Pleasant staff
Pleasant staff. Very clean office.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
customer
Pleasant staff. Very clean office.
KTK
I was disappointed in the safety practices of the nursing staff at Better Med. I had to have a blood draw and the nurse popped a finger on her glove claiming she can’t feel anything with gloves on. She then proceeded to take off her mask claiming she can’t see with a mask on. This left me feeling very uneasy during covid times as we were in very close contact of each other. When I left she was sitting at the nurses station completely unmasked with many staff members close to her as well.
Response from BetterMed Urgent CareSep 15, 2020
Hi KTK, Thank you for alerting us to this experience. Our priority must always be patient safety and we are truly sorry that you felt uncomfortable. We will be sharing your feedback with management immediately. If you would like to speak with someone on our staff, please send us an email at [email protected].
Patient
Always helpful always safe and clean Thanks
brug
Quick fast and friendly service.
Toney F.
MY family went in for a rapid covid test. The staff was very nice and professional. We got the results right away. We had a great experience.
Matt W.
I'm in IT for senior living. I have had multiple Covid-19 test done at Bettermed. The staff is extremely friendly, the facility is very clean, and the results are fast.
Patient
I ended up having to go to my GP the next day due to an incorrect diagnosis that caused my swelling to increase. I feel like I wasted a $50 copay.
Response from BetterMed Urgent CareSep 15, 2020
I'm sorry to hear about your negative experience with us. Thank you for taking time to leave feedback. We will share this with management. Hope you're feeling well.
Patient
The receptionist is rude.
Response from BetterMed Urgent CareSep 15, 2020
Hi, I'm am sorry to hear this was your experience with us. We strive to deliver compassionate care from start to finish. We understand your frustration and will be sharing this with our management team.