BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Convenient and powerful therapy at your fingertips!
I wasn’t sure what BetterHelp would be like but had heard many of my podcasts talk about it. I’m really glad I made the leap. I had never done counseling before but this feels like the perfect way to do it! You can sit at home in your pj’s and talk to someone via voice chat, messages or video chat. They match you with someone based on your needs and then you start sharing! I have loved my time with my counselor and have felt so much more loving toward myself and others. I truly don’t think you could regret taking a month to try this program out. It could be your breakthrough!
LI
Lisa
Great Counselor, platform needs work.
The counselor I was matched with (Jenna Meeks) was awesome, and the webinars were very useful, but the platform itself left a bit to be desired. We had technical issues of some kind every session.
LJ
LR J.
Happy With Quality of Care I…
Recently sought out support for complicated grief surrounding the death of a loved one. While searching for an experienced grief counselor, I stumbled across BetterHelp. After researching it, I decided to give it a try. After signing up, I was quickly matched with a very experienced therapist who was able to see me for a session the same week and thereafter. My therapist was very helpful and supportive and pointed me to resources (books, readings, and written "homework") to help me process and work through things in a healthy and effective way. Happy with the quality of care I received through BetterHelp.
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Z
BetterHelp was a great way to virtually…
BetterHelp was a great way to virtually channel my anxiety during COVID. Would highly recommend to anyone in need- take the time to take care of yourself
MD
Matt D.
BetterHelp is the easiest solution to…
BetterHelp is the easiest solution to gain counseling I've ever had. Much more affordable and convienent that traditional counseling. It also puts the counseling in your home, as opposed to separating from home. It puts the work right where its needed, instead of trying to remember what you learned when you go home. My therapist is understanding, patient, kind, and knowledagble. I feel better after one or two sessions, but continue to work on it to become ever better with myself and my relationships, and to understand how to be a more compassionate person. Would reccomend.
DB
Dorothee B.
BetterHelp has being what has help me…
BetterHelp has being what has help me stay together. The matching of a counsellor was spot on and the assistance with payment was super helpful as things are tough at the moment. I never thought I would be able to do this sort of counselling but I feel safe and that’s what matters.
MI
Michaela
Better with BetterHelp
I feel lucky that I've found BetterHelp at the right moment while going through a challenging life change. The professionals I was matched with were highly trained, the matching process quick and customized to my unique needs, the community and support management was responsive and helpful, the webinars included in the package tailored to fit various topics. I have invited some of my friends to join the website as well. The payment plan is affordable and the options for therapy and counselors varied. It was overall an experience I will definitely repeat once my budget will allow it again.
SK
Sharn-Kelly
Better help Support- Gratitude
So many different Counsellors to be matched with, easy to change and different options to choose with amounts and requirements for counselling- weekly/monthly or pay 3 months in advance for less. It is very affordable and my Counsellor is friendly/on time, she checks in and follows up. She listens, asks questions and gives advice or an opinion where necessary. I feel calm/relaxed, immediately free as a weight has been lifted, I feel comfortable as I feel lighter. There are several ways to communicate via phone/audio/video/messages and journaling- it is so supportive and helpful to feel heard and to be given ways to let things out, the Worksheets are great for me, I get so much out and I can Express myself and feel so happy to do so. You can arrange convenient appointments for you, and for me, I am getting to know new ways, I'm learning and growing, and getting to know myself more and much better. I can handle things differently, even after a few sessions- I do look forward to my sessions, and I know that I can message or journal between video sessions and my Counsellor responds/advises and listens- as soon as Susan can get back to me she does, and it never takes long. I'm getting to know my mind too and boxing things up individually, one step at a time. It feels great and I honestly feel fantastic for taking this step, to which, I am so grateful for this opportunity and proud of myself!