Lisa M.
Excellent counseling resource.…
It is easy to use and so much less complicated then working with your healthcare provider. Counselors are supportive, skilled, and experienced with useful tools.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
9,555 approved reviews, newest moderated first
Lisa M.
It is easy to use and so much less complicated then working with your healthcare provider. Counselors are supportive, skilled, and experienced with useful tools.
Melanie H.
I had very high hopes for my experience with betterhelp but I was extremely disappointed. I basically spent over $300 for some lady to ask me "how does that make you feel?" I really wish I was exaggerating. I was looking for insightful advice and objective guidance but what I got was unhelpful generic questions and obvious elementary observations about my issues. I feel like I got ripped off. I wanted to love this website but all I did was waste over $300.
Farrah
great experience so far. This is a unique platform offers tremendous amount of services. I am a very private person and did not believe in opening up to others let alone to a psychiatrist. Once i realized that my mental health is deteriorating due to a severe unexpected trauma and my loved ones were suffering with me, I had no choice but to start looking for help. That's when i found Better Health. I was matched with a great councilor, who has been phenomenal and only after 3 sessions with her, i am already seeing a difference in my mental health. I would highly recommend BetterHelp to all those are in desperate need. The cost is reasonable and its absolutely worth it.
Camille
My counselor on betterhelp has been wonderful, she responds to my messages every day and gives me really insightful guidance and support. The messaging service is really invaluable because it means as soon as my mind starts veering towards anxious thoughts I can message her instead. I kind of use the messaging as a diary, and it's so good to have someone on the other end who reads and responds and really cares. I find with the messaging I can be really honest about my insecurities. I think the fact that I'll never meet my counselor also somehow makes it easier for me to be totally open. Our weekly talks are really helpful too and I can tell during them that she really has read and thought about my messages throughout the week.
Billy C.
Betterhelp is an extremely accessible and effective resource. This website allowed for me to connect with a therapist that matched my needs the best. The platform allowed us to communicate constantly and with the sharing style for journaling, it allows my therapist to help me even more effectively.
Raihna
BetterHelp gave me a chance to talk with a trusted professional conveniently and flexibly, especially at a time when sitting down with someone face to face wasn't an option. The counselor I was matched with was incredibly easy to talk with, and offered me practical advice to help my situation. I always came away from our sessions feeling lighter, clearer and more hopeful.
Brooks D.
Didn't give any response but to seek services elsewhere.
Özlem Ö.
After making one month payment for the therapy I have chosen a counselor. Although she accepted me as a client she was not responsive and I lost my time and energy with her. I chose a second counselor. We have arranged an appointment. After waiting for the appointment she cancelled it at the very last minute saying that her husband is ill. And she did not guide me the other day even though she has promised. I have found a third counselor. In our first session he told me that I need emdr and we could do it in the next session. I have waited for the next session but his camera was not working which is necessary for emdr. We have arranged a third appointment. One day before he told me that his camera will not be working. He told me that it is because of the hurricane. I would like to quit my membership and get a full refund but they do not accept.
Response from BetterHelpNov 17, 2020
Hello, We are sorry for this experience and want to review this further to resolve this concern; please contact us directly at [email protected] and include a link to this review.