BetterHelpReviews of betterhelp.com

Been recommending BetterHelp to everyone! This has been such a good experience and I’m so glad to have had an outlet for myself when things were becoming overwhelming in my life. Not only would I recommend but I trust I will return to better help in the future when other things arise for me that need help/guidance.

The most horrible counseling service. Do not trust better help. The counselor does not care about you, and the customer service is very very rude. Find somewhere else, save yourself. You get nothing from this place. They just want your money but care nothing about you. I have talked with the teams. My review remains the same.

I have been on this site for 3 weeks. I would recommend anyone who is curious to try this site out. It may work out in your benefit!

This SCAM website wanted to charge me $250.00 for responding to a message from a therapist, who I never contacted, that then sent me another message asking me, "I just wanted to check on how you are doing." When I tried to press send, Better Help was like, OK, we are going to need $250.00 to send that message. YOU CAN'T EVEN VET YOUR THERAPIST! I have been in ACTUAL THERAPY for 11 years and THAT IS NOT HOW THERAPY WORKS! My insurance covers that! But not on BetterHelp.com where "We don't work with insurance companies, but you can still ask your insurance company if they cover us." WHAT?! She is trying to make BANK. I state specifically that I am looking for D.I.D. treatments in my Bio, and in her message to me, she doesn't state that she specializes in D.I.D. For the record, this was my $250.00 response to a therapist that contacted me twice, responding to her asking me, "I just wanted to check in on you and see how you're doing." My unsent response: "Hello there. I am not really sure how this website works. I am looking for a Dissociative Identity Disorder Specialist. I am seeing a Trauma Specialist in my region, but nobody in my region deals with Dissociative Identity Disorder. I need to contact my insurance company and see if they cover BetterHelp because they said that they covered online Therapy, but when I asked BetterHelp where do I put in my insurance information they told me that they don't work with insurance companies, so that I need to contact my insurance company again and see if they cover Betterhelp. Honestly, not doing good because I am managing a handful of Ehlers Danlos Symptoms/Dr appointments and I am burnt out, and I still need to contact my insurance company on the specific online therapies that they cover. We thought that we would get back to you and ask you if you have had training from D.I.D. specialists? Thank you kindly for your time." THANK GOODNESS I DID NOT ENTER MY CREDIT CARD NUMBER after completing my profile, because I probably would have been charged no questions asked!!!

Dr. Janell Royster instructed me to go into the bathroom close the door and say 3 bloody Mary’s.... I didn’t think much of it until I was throwing my infant child across the room that I realized I was possessed. I then confronted her and she applauded my baby throwing skills and told me I should hail satin. I think it was weird because I already do... she just was very unhelpful and very unkind it was more than unproductive like I lost money and a baby #nothanks

Said after paying that my answers meant they wouldn’t help me, then tried to refund the amount I paid in pounds in US Dollars. Scammers. Don’t use them.

BetterHelp is a convenient way to get excellent therapy. It took a couple of tries to get the right counselor for me but the process was quick. I work full time and have a very long commute so scheduling an in-office therapy session is out of the question. BetterHelp provided the help I needed the way I needed it. It has been an emotional journey that I was afraid to take but I'm so glad I did.

The quality of BetterHelp is totally dependent on the therapist. I had an incredible therapist on there for a year called Amber Smith. Considerate, thoughtful, and genuinely helped me turn my life around. She left the service, though, so I was assigned to a new therapist called Corazon Burke. Terrible - they spam me with long copy-pasted text about wellbeing to 'meet the weekly Betterhelp minimum word count' and justified themselves roundly when I politely asked them to focus on personal counseling instead. I was so uncomfortable! According to them, all the counsellors are doing this type of thing now to cut corners. I reached out to BetterHelp and they don't see it as a problem. It's a shame that BetterHelp can't ensure that EVERY counselor is ethical and has the user's best interests at heart and not their own! After being a service user for over a year, I have now canceled.