Sebastian Sinclair L.
Thanks for the unstable payment schedule
Setup my girlfriend for therapy and all was goo until about 4 months ago when I notice payments were taken out at random and not on a consistent payment schedule. Between the therapists not having hours and dates available to what I'm assuming is max booking and the random payments pulled out the service isnt worth it. We cancelled the service because of this and it putting us in the hole for the 2nd time for their random payment schedule. I wish I could get a refund because this has been a nightmare to even contact them since all they provide is an email address.
Response from BetterHelpDec 8, 2021
Thank you for reaching out regarding your girlfriend's experience, Sebastian, and we're really sorry for any billing confusion you may have experienced. Our most popular subscription plan is billed every 4 weeks (28 days), which we try to make clear upon selection! We'd be happy to look into this all further for you and work to find a resolution, but it looks like the email address you provided us isn't associated with any account. If you can please have your girlfriend reach out to us using the email address linked to the BetterHelp account in question, we'll be able to assist!



