Molly
BetterHelp is so convenient
BetterHelp is so convenient! I love it. It has improved my life so much. I love that I can get support quickly, write to my therapist any time, and all at my fingertips.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health
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9,555 approved reviews, newest moderated first
Molly
BetterHelp is so convenient! I love it. It has improved my life so much. I love that I can get support quickly, write to my therapist any time, and all at my fingertips.
Cynthia
Love this therapy. I love convience of having it at home because my travel for therapy is over 30 miles. Therapist is kind, loving, caring and supportive. Recommend highly.
Amelie L.
I am disappointed about BetterHelp. I was expecting to get 4 sessions within one subscription of one month. But I got my first session after roughly one week after I paid. The last session I needed to reschedule by 4 days and then my subscription ended so I am not able to have the fourth session. My therapist didn’t respond back to my after I cancelled my subscription. I just can not afford to pay over 200 euros a month. I ACCIDENTALLY (because the last session got cancelled and I couldn’t text my therapist anymore - There were popping up so many windows and then I accidentally hit the button „renew“) renewed the subscription and they took another 200 euros now. I hope I will get it back. You renew your subscription with just one click which is really dangerous and the money is instantly gone. I wasn’t able to text my therapist after the subscription ended. As I said he didn’t respond even back to me. That’s super disappointing and shows me no respect towards my person. The sessions were exactly only 45 minutes also the first session. How can you get to know someone and their problems within 45 minutes? He wasn’t even prepared for the first session as I needed to fill out some worksheets. I can not recommend this site at all. Maybe I was just unlucky with the therapist but how can I know if he fits to me without even talking to him before? I would rather go to an offline therapist now and spend a little more money (if I would have the money). I think it will help way more. So for now I am still hoping they will return me the money back. What I also didn’t like is the big time difference. When I had evening it was midday for my therapist. UPDATE: I got the money for the accidentally renewed subscription back :)
Response from BetterHelpJan 14, 2022
I'm really sorry for the billing confusion as well as for any disappointment with your assigned therapist, Amelie. If you felt you were prevented from taking part in weekly Live Sessions with your therapist due to reasons out of your control, our Member Success team can always add more time to your subscription at no cost -- you just need to reach out us to let us know! All therapists are fully and independently licensed, but may have different approaches especially when it comes to getting to know a new member. I'm sorry if the first match may not have been the best fit for you, but we should have many other options, and our Member Success team is always willing to help. In any case, we can absolutely assist you with getting the billing issue sorted out as well as with doing what we can to allow you to continue therapy, if you'd like. Please just reach out to us at "[email protected]" at your soonest convenience. Thank you, BetterHelp Team
Jennifer
Every session I have with my counselor has helped me immensely! I love my counselor, and I appreciate her compassion and insights. We are working hard together to help me in my journey to understanding events from my childhood and life that have caused me to think about myself the way I do, and steps to take me in a different direction. It is working, and I know that with my counselor’s encouragement and help, I am on the path to getting my life back. BetterHelp is a wonderful organization! I like the counseling that they provide, and I recommend everyone looking for counseling services to try BetterHelp. They have truly made a huge difference in my life already!
Andy B.
As a US expat, professional English speaking therapy is hard to come by in our country. BetterHelp allows our family to access high-level US professionals virtually at an accessible price-point. I was most impressed with their matching process. They matched me with someone whose education, expertise, and approach completely matched my needs, and I thought my needs were fairly narrow and specific (a Christian counselor with experience in trauma). I don't think I could have found a better therapist doing my own search, even in a big US city. I have had numerous therapy experiences in the past, and my BetterHelp experience has been the highest quality experience at the lowest price point. Highly recommended, especially if getting to physical appointments is difficult.
Mark T.
Betterhelp is very accessible. Great, professional and empathetic therapists whose goal is your betterment and relief from emotional and spiritual problems.
Dwayne T.
Awesome session!!! Great people. Very understanding awesome advice!!!
Otto P.
Sherrell has been an absolute wonder! She is re-affirming without being a "propper-upper", she challenges you in ways you don't realize you've been "had" until it's too late! :) We've had easy sessions, we've had "not-so-easy", and, then, the ones where the Klennex are out before the bell "dings". A Relationship of Trust.