Jenaya M.
Make things worse due to unethical practice
This is the worst company ever! Therapists are zero ethical. It seems like they all work for this app because they could NEVER establish themselves anywhere else due to lack of skills. If you truly want to feel better, avoid this app like the plague.
Response from BetterHelpSep 29, 2026
Hi Jenaya, We're so sorry to hear about any ethical or quality concerns you experienced with a therapist working on our platform. We have a rigorous verification process to ensure therapists can provide high-quality and clinically sound services, and we'd given this feedback, we'd like to be sure our Clinical Operations team can investigate your specific concerns. I've requested the email address linked to your BetterHelp account so that we can follow up with you directly to gather more information and begin our review process. Again, we're sorry to hear about your poor experience and will do what we can to help get this resolved. Thank you, BetterHelp Team



