BetterHelpReviews of betterhelp.com

Everything on the app is so easily accessible, therefore finding and speaking with a therapist is front and center. When you’re going through a mental health event ease is important.

I suffer from major depressive disorder. I’ve done counseling off and on over the years in person. I was skeptical at first about using an app, but I was pleasantly surprised at how much I like doing my counseling online now. I can stay in my home, in my comfortable clothes and get real with my counselor. They give you choices on how often you want to talk to your counselor which helps with the budgeting. I highly recommend BetterHelp as an online counseling service.

I can't say enough good things about Dr. Armstrong, who I met through BetterHelp. From our very first session, I could tell she's a gifted and natural healer. Some people are trained to do this work, and some people are simply meant for it. She's both. Talking with her feels like talking with someone I've known all my life. She puts you at ease right away, and the conversation flows naturally. What sets her apart is that she's also refreshingly objective. She doesn't just tell you what you want to hear to make you feel better in the moment, and she never minimizes what you're going through. She listens, she's honest, and she helps you see things clearly, which is exactly what you need when you're working through something hard. I'm genuinely grateful to have found her. If you're looking for a counselor who is warm, insightful, and truly invested in helping you grow, I can't recommend Dr. Armstrong highly enough.

BetterHelp has been my saving grace!!! My therapist Debbie is absolutely amazing!! She has provided me with the coping tools that I use on a regular basis, and she genuinely listens and cares!! This service makes such a positive impact on my well being!!

Robin Stitt Was very caring and made me feel comfortable talking with her. She’s very knowledgeable and her tips were so helpful.

Horrible, atrocious and predatory. You quoted me 0 leading me to believe visits were covered, then submitted the claims 6-9months later, after I’d been laid off, then bypassed my card token as I had already cancelled the subscription and surprise-charged my card 5 transactions totaling almost $600, when I wasn't working. Beyond predatory and disgusting. Not to mention you supposedly are a mental health group!

My experience with BetterHelp was poor overall. I did not feel heard in my sessions and, by the end, I felt mocked by my therapist. It was not the support I was looking for, so I cancelled after having already paid a month in advance unfortunately, so I asked for a refund which they granted. Four weeks later, still no refund and endless emails exchanged with incompetent agents, and several different stories given each time. I was first told the delay was due to SEPA processing standards. After their Billing team got involved, they confirmed this was not the reason and that it was due to "internal policies". They declined to waive it, so I will be without my money for over a month for a service I no longer receive. If you are considering cancelling, make sure to cancel before your payment goes in!! I am filing a complaint with the relevant consumer authority as they are illegally holding my money. I honestly recommend to everyone to get regular, face to face in person therapy as this online service is just not worth the money - 60 € for a session is the same you'd pay in person anyway in France.

Not very professional i used the service for awhile overall it wasn't beneficial at all one therapist I worked with she was decent, the rest as far as management and organizational skills it's to confusing They want to charge all this money and unprofessional services I tried reaching out to one of the directors and she wasn't helpful acting she was supposed to contact me to try and figure out how we cc an assist me as their client she never followed up on the appointment what can i expect she had so n e foreign name she probably could barely speak English