Alex C.
The Worst Platform For Mental Health
In my previous review, I wrote my bad experiences with my therapists. BetterHelp team reached out to me but I got a totally bad experience with their customer success team. I really concern their quality problems, and I would like to talk with their founder. They said “I acknowledge you would like to speak with the founder, but they are not available to answer direct emails” it really shows they’re not willing to directly face a client. I’m not sure how hard the founder just relies an email to the client. Probably there are too many clients so they don’t mind losing me haha. They also said “To address your concern about the quality of therapists as this is something we truly care about, we have entire teams (dozens of people) dedicated to ensuring high-quality candidates providers and by no means accept every person who meets the minimum requirements.” I believe they have dozens of people who do nothing to check therapists’ actual skills (probably there are just dozens of people who do customer success team to cope with customer problems but not verify therapists’ actual skills.) I tried to read BetterHelp staff review. I understand a little bit more why therapist qualities are like that.many therapists complained that BetterHelp pays too low to their therapist. It’s like you pay 60-80 per week but they can only receive around 30 per session unless they have to take sooooo many chats to get a fair pay. You can imagine this surely hurts therapists and clients but this is the BetterHelp running method. Also, being a therapist at BetterHelp only requires the qualification and they can become a therapist in 1 week. When I was judging how easy a therapist can join BetterHelp, they didn’t reply me anymore (it’s a week already. No worries, I just put all of those in the review) By the way, if BetterHelp wants to treat my feedback seriously, please ask your founder to reply to me. I don’t want to waste my time on your rubbish customer success team. Regarding this rubbish platform, I don’t want to take any risk of it. I have quit working with my therapist



