BetterHelpReviews of betterhelp.com

Woeful, absolutely woeful customer service. They don’t seem to read your message so how can their solution fit your problem? Maybe they don’t have enough customer service staff. Trying to get a real solution out of them is absolutely painful. I also had a very poor therapist who seemed more interested in performative note-taking than in listening, and despite her extensive notes she seemed to forget whole sessions. She also had no depth and came across judgemental. I also don’t like the rigidity of the one session per week billing setup: geared to maximise their profit, not user benefit. I’m a huge proponent of therapy, but there is no chance of me using this service again, unfortunately.

Set up is easy...it can be a royal pain finding appointments. The first 3 I selected had to cancel due to "availability" or illness so I had to keep migrating. The general standard of the therapists is towards the lower end. You are endlessly send reminders about appointments. one you decide upon a therapist you often find that there next availability is ten days away. AND I have been charged an additional £25 for something even after subscribing (I got an apology and refund for this part).....cannot recommend. Cancelled my membership within days of starting it...a lot of money unused and wasted

The Better Help app is very accessible, they send you reminders via email if they have issues processing your payment or when you have a video session coming up, and they try to make sure that you are getting the most out of your experience.

I give them 5 stars because of the quality of the therapists and the different groups and classes they offer at a reasonable rate. They are the best. The only thing is that you have to be careful about them charging your credit card even though you did not participate in an individual session, classes or groups. I still have to ask for my refund.

They found a therapist for me quickly and she was awesome, that’s the good. The bad, they do not take insurance at least mine did not. The billing made it sound like it was going to be so much per visit, so I believed if I didn’t have a visit I would not be charged. Well I was charged anyway. My biggest complaint is that I tried contacting customer service through the app and by phone and I was unable to reach anyone and no one called me back. They are also a bit pushy on the sales one you say your interested

I’m so happy with BetterHelp! I’m so glad that I found this and decided to check it out! My therapist is amazing and BetterHelp is amazing too. You can journal everyday and believe me I do!

Edit - after receiving a refund. They lock your medical history behind a paywall. I do not understand how that is legal but it is entirely unethical. I will be complaining to the ACCC because imagine visiting a dr, paying and then the dr advising you need to pay again to see your own records??!! Disgraceful company.

Charged £180 for therapy for 4 sessions to try it out, not agreeing to any subscription service. When I tried to cancel they informed me that my other 2 sessions would no longer be valid. Therefore only allowing me to have 2 out of the 4 sessions that I paid for. I could only get these other 2 sessions if I paid for another month which is £180. This is completely unjustified and not what I signed up for. I am confused as to how this a fair system to run to “test” out this type of therapy. You’re basically roped into it and cannot use all your “test” sessions unless you subscribe permanently. Very confused and let down