Natalie T.
Very Skeptical
I completed the online assessment and before I was put in touch with anyone I was asked for my card details. An initial assessment via the phone or online with a counsellor should be provided before you ask for people's card details.
Response from BetterHelpOct 20, 2023
Hi Natalie, An active membership is required prior to working with a therapist, but we have a Member Success team available that's available to work with you as needed to make sure you're getting what you need out of your membership. If you feel that your assigned therapist(s) aren't meeting your needs, they can help find you someone else, or can work with you on a refund if you need to go in another direction. To ensure we can address your complaint with you directly, I'll request the email address you used to create your account with us through a Trustpilot form (which you'll see shortly). Thank you, BetterHelp Team



