Ravi Chandra R.
Better help gives you the source to…
Better help gives you the source to know better about your self by having the support from expertise, which is a good way to come out of fears, personal problems with decision making.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Ravi Chandra R.
Better help gives you the source to know better about your self by having the support from expertise, which is a good way to come out of fears, personal problems with decision making.
Tree
I was matched with multiple therapists cutting their therapy session short. My latest therapist only was great on the initial session and ever since didn’t really care about my goal or intentions. I felt really unwell and cancelled; I also learned how they have very unethical ways of (that is how it feels, this is my subjective opinion) on recruiting people, they barely pay the therapists etc.
Response from BetterHelpOct 17, 2023
We're sorry if you had issues finding a reliable and caring therapist, Tree. Therapists are fairly compensated for the services they provide to members and you should expect to have a high quality of care. We want to make sure your concerns are properly addressed and your claims are looked into. If you provide us the email address attached to your BetterHelp account (via a form you'll receive through Trustpilot soon), we'll reach out to get this resolved. Thank you, BetterHelp Team
Erica L.
BetterHelp is an excellent platform allowing people access to a larger variety of therapist therefore allowing a better match between therapist and client. I 100% recommend BetterHelp to everyone!
Matheus M.
As a platform, it does exactly what it says it does - connect you with a therapist and offer you options for one-on-one and group therapy calls, as well as keeping a host of well-written resources for you to read - without a hitch. The one therapist I've had (and still have) with Betterhelp is very, very good.
Brianne W.
I was matched with a great therapist. The app works great for sessions, taking notes, and scheduling. If you feel weekly therapy is a good fit for you the pricing is very fair for the quality of services. Billing changes were easy to address and communicate to their support team.
aneta H.
I just noticed that they took an incredible amount of $260 from my credit card. I never authorized this payment. On the contrary, I wanted to cancel my account because I previously had an account and I noticed that they still have my credit card details. I never confirmed this payment. I never wanted to pay such an amount for their services. They never even asked me if they could charge this amount from my credit card. I take this as theft on their part and I intend to report this to my bank. If I did not look at my bank. account today I would not even know that they took my money!
Response from BetterHelpOct 17, 2023
We apologize for any confusion, Aneta, it sounds like you may have accidentally resubscribed to your previous account, resulting the the recent charge. While all charges are presented during the re-subscription process, we understand this may have been missed and are happy to help you straighten this out! I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can work together further. Talk soon, BetterHelp Team
Gabriella G.
The way Better help is structured is efficient, professional, and safe. The variety of group classes, the journal, and the support from the chosen therapist are invaluable tools in my case, to boost my self-confidence and level of focus, to take a little step-back at a time from being a people pleaser and becoming more centered on self-love but remaining the loving person I believe I am. At the moment, facing challenges such as working long hours, commuting long hours, studying at University, and managing my family, made me realise that I needed professional help to maintain and increase my level of focus to optimise my time. And Better Help is the Best help I could possibly dream of because in addition to what I already mentioned I like about it, it is online and I can follow the needed at any time :)
Tim C.
The therapist was great, but betterhelp.com has some shady business practices. I told them I did NOT want to renew my subscription at $288 (already paid my initial $288) because I was done with the program. The billed my card anyway which put me in the negative. I called betterhelp.com to get the charges cancelled and they told me a team member would get back. I called my bank and they are taking care of it.
Response from BetterHelpOct 14, 2023
Thank you for reaching out Tim and we do apologize for any confusion. You are able to cancel your membership at anytime before you next billing date to stop the automatic renewal charges. It sounds like the cancellation may have been processed after your billing date, resulting in the charge. However, our Member Success team is always available to assist in situations like these and they typically take 1 business day to respond. I am going to request the email address associated with with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can work together further. Looking forward to speaking soon, BetterHelp Team