BetterHelpReviews of betterhelp.com

After asking specific questions, I was promised that this service was eligible to be reimbursed by insurance but when I spent $780 and submitted a claim, this company was "unable" to give me proper documentation for the claim. All I needed was an itemized bill which they refused to produce and is a standard document all health care entities should have. I will never use this service again!

I wanted to make sure people read this so I gave it 4 stars. I am absolutely appalled at what I have experienced from BetterHelp. I was truly excited to have a platform I felt comfortable to get help. My first experience/therapist cancelled on me moments before our session. Hadn’t even met the therapist yet. Throughout the 2 months I “talked” to this therapist she would show up late to the scheduled meeting, leave early, and cancel multiple times before sessions. I then took time off from BetterHelp and decided to get back on recently. The first session I scheduled since coming back, the therapist cancelled on me moments before the our scheduled session. I immediately called the support center and asked the man if these were actually licensed professionals and he said “honestly I don’t know” and he also said towards how I’ve been cancelled on “that’s been happening a lot lately”. So please, if you truly are seeking professional help DO NOT WASTE YOUR TIME OR MONEY ON BETTERHELP.

I had a great experience utilizing better help therapist and counselors in a time of my need. They were open great listeners had great resources to share free classes 24-hour access mentoring and daily journal options this is a great service for anyone who needs someone to talk to or is trying to figure out where to go in their life.

If I could rate 0 star I would. I had 1 phone call session with a therapist in July and unfortunately became quite mentally unwell due to a parent dying. I discontinued with the therapy. However since July BetterHelp have continued to suck £180 out of my account each month although I have not used their service at all since, I have had no therapy sessions since. They have take £360 out of my account while I was unwell and struggling to stay on top of life admin, I was unaware what was going in and out of my account throughout this period because I just completely lost a grip on life. Over the last 2 days I have been desperately sending them emails to return my money to me and I have been completely ghosted by the company, they are just complaining ignoring me. I am struggling to afford to live as I have not been able to work due to the deterioration of my mental health, I have bills just about to come out but BetterHelp have just sucked another £180, this has made me feel really suicidal, I’m completely distraught and they aren’t responding to me at all. Avoid.

Not only was I paired with a Therapist that was knowledgeable and easy to talk to. They have virtual Group Therapy. I have to admit, I had never been to a group session let along virtually and I honestly didn't hold out much hope, but I have to admit I loved it so much that I plan on doing group weekly (for those that are long-term). I highly recommend BetterHelp to anyone struggling in any aspect of their life because no matter what it is, I am confident they will match you up with someone who can help. Remember self-care is not selfish.

I like it how I feel welcome every time I come here. I also love how BetterHelp could match anyone with the right therapist that they need, and even if the therapist isn't the right one for them, Betterhelp could go find another that best suits them. Just in case, if anyone needs to know this, it's not too late to go get help. There is always a way to overcome what you're going through. I do have faith that others, including myself, can make it through.

At first, i had trouble finding the right therapist for me. But after a few tries I did. It is a good platform, and i love the variety of communication BetterHelp provides.

I am so grateful for my therapist, Jean Winne. She is patient, caring, and challenging. I need all of that. She's real, which helps me stay grounded. She's on time, appropriate with our time, and just so caring. I don't know where I'd be without her.