BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
9,555 approved reviews, newest moderated first
Ty M.
BetterHelp is awesome. My medical insurance wanted to charge me double my premium for mental health. I do not take medication and so that was excessive. BetterHelp matched me with the perfect therapist. I can participate in group sessions and keep an online journal and choose what I share with my therapist. Sharon Watson is amazing. This is a service for all mankind.
Lani S.
I am enjoying Betterhelp! You get one on one counselling at your own convenience. I love how my appointments involve no commuting! I love how my councillor sends messages and small “homework” throughout the week that enhance my therapy. I haven’t tried any of the classes offered yet, but I’m looking forward to trying some!
Jodie H.
Excellent in every way!! I have used another site...wasn't impressed at all now that I have been using BetterHelp. Looking and searching for a therapist or group is easy. Booking on the app is a breeze. Terrific Communication options with my therapist, Love that! Billing was a pleasure to work with, I had an issue, so I emailed and they emailed me back and followed up!!! Thank you Text and email notifications are great if you are busy it helps me keep on track. Overall so pleased.
Dominic R.
The perfect app for therapy if you don't have a free therapist in your proximity. The therapists are highly professional. If you're not happy with the therapist which has been allocated to you initially, you can easily switch, no questions asked. You can text, phone call, video call, etc. with your therapist. For all the services offered, the price is very reasonable (in my opinion low).
Nes M.
Its worth the money! I have been with the platform for 3 years. You'll have a private session weekly with your personal therapist (you can switch if you feel you don't match), you'll also have a group session weekly where you can choose a topic, you'll also have Classes weekly with a therapist. The customer service is very prompt and helpful. If you diligently use of all the subscription is offering, you are getting your money's worth.
Stephen F.
They charged me for two months for $95 a week after the counselor gave me wrong directions on how to cancel. STAY AWAY from ANY SUBSCRIPTION Service. THEY are scammers!!!!! I warned YOU
Response from BetterHelpNov 9, 2023
We are sorry to hear you weren't able to cancel successfully before being charged again, Stephen. We know your therapist's goal was to be helpful in your cancellation request but if you are ever unsure about account related issues, our Member Success Team is available to assist as well. It looks like our team is current working with you, on your cancellation request, and we look forward to sorting this out in the best way for you! Talk soon, BetterHelp Team
Thomas H.
This app is amazing. Affordable and incredible therapy.
Kd
I cancelled my membership through the app because I couldnt afford it, and they renewed it and charged me for a full month ahead anyway. I am absolutely livid because this is the second time this happens and the last time they didnt refund me, I just stuck with another month - And now theyve done it again! I am waiting to hear if they will pause my membership and refund me but I am absolutely livid and will be reporting them to the ombudsman if no satisfactory action is taken. AVOID
Response from BetterHelpNov 9, 2023
Thank you for reaching out, KD, and we apologize for any troubles during the cancellation process. While we are not able to re-new a cancelled account from our end, it sounds like your cancellation may not have been completed, resulting in the further charge. Our Member Success Team would be happy to look into this further and they typically respond within 1 business day. Our responses may be going to your SPAM or JUNK folder if you are not seeing them within this time frame. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly. We never want our members to feel stuck and I look forward to straightening this out, in the best way for you. Talk soon, BetterHelp Team