BetterHelpReviews of betterhelp.com

I joined BetterHelp to find a good therapist that would be a good match for me. And that's where the problem started. I was matched with a therapist, but because I couldn't verify my phone number, it was showing me an error message. I contacted BetterHelp customer support and they set up the session either way. Half an hour before the session, I logged in and the join video session button wasn't working. I missed my session even though I was looking forward to it. I think customer support could have guided me better and made this happen for me, and they just didn't. I think this is the last time that I ever try this platform. I genuinely had a horrible experience.

This is the WORST platform ever!!!!  The site is extremely glitchy and also, even though they say they offer phone appointments, when it's time for your visit the only option is video.  The therapists are flakey and unprofessional.  First I have a therapist who within the first session, called my sister and husband a narcissist!  Then after requesting a new therapist, she cancelled my first session with no explanation and then rescheduled my appointment without even checking with me or my schedule.  Then when I scheduled a new session - she DIDN'T SHOW UP!!!!  I am waiting on this call now for 50 minutes!  I have been messaging her through the app and she has not even replied once!  I have called customer service and have been on hold with them for 28 minutes now!  Really unbelievable!

I really appreciate the fact we can doing over the phone or zoom. I live in a smaller town where everyone knows about everyone. So that was important to me.

Tried to contact them multiple times and no response. I haven’t had a single session and want a refund but they dodge contact so that you are unable to obtain or discuss a refund for your payment.

Better help has always been a high recommendation from my friends if I ever needed any therapy or help. The availability and price is amazing for such amazing people to help you and stand by you with no judgement and walk the path with you to a better life. Never be afraid to seek help when you need it! I highly recommend them!

Impossible to cancel they rip you off and keep billing. Running chargebacks through the bank.

I wasn't sure where to start, dreaded reading through and picking a therapist. The questionnaire made the process so easy. I ended up being matched with someone perfect for me and my situation. So grateful to have found this. The Better help website is easy to navigate. Communication options to text, call, video call, and schedule/reschedule are simple as well. Overall good experience.

This service has been fantastic. My therapist is extremely skilled. The better help platform streamlines scheduling and payment so you can focus on the therapy. 15 put of 10 for both the therapist and the betterhelp platform.