Sarah Elizabeth P.
I chose BetterHelp after my mom passed…
I chose BetterHelp after my mom passed away and not one, not two, but all three therapists I tried actually failed to show up for scheduled appointments. The third one started strong, but ended up bailing on our 4th session and then gaslit me and the platform, saying that I didn’t show up, and charging me a no-show fee. It was so traumatic, especially on the heels of losing my mom and navigating grief. It took me a year from that experience to feel brave enough to try therapy again. This time I’m with a private practice and it’s going so much better. I will never use a platform like this again, and will never recommend it either. Better Help might be worse than no help in my experience.
Response from BetterHelpJun 22, 2026
Hi Sarah, We can certainly understand your dissatisfaction with this experience. No shows are not the 'norm' and we know how disheartening and frustrating this can be. We have a team of Clinical Operations team that reviews cases like this to ensure accountability and clinical quality -- we'd like to be sure these cases were all reviewed thoroughly. I've requested the email address associated with your BetterHelp account so we can look into this further. We're so happy to hear you've found a resource that has provided you the support you've needed and we'll do everything we can to continue improving the quality of our services.



