BetterHelpReviews of betterhelp.com

I love my BetterHelp therapist. She gives me solid advice and asks lits of questions. She is active in my therapy and shows true concern. I think she has good instincts and insight. thank you Jamie!

I had better help for 4 sessions in May last year and told the councillor I wanted to cancel because I couldn’t afford the sessions anymore. I haven’t logged in or had any sessions since. Their emails went to my spam. I just looked at my annual credit card statement and they took £180 every month for 12 months out of my account even though I told them I no longer wish to continue!! I can’t get hold of anybody. There is no uk number I can call and no one is responding to my messages!!!! It’s for mental health and they took almost £2k out of my account!!!! Im Desperately trying to claim it back but no one is responding!! Don’t use this service as they are just after your money!!!! 55 counselling sessions they charged me for!!!!! With no councillors, no calls, no nothing !

I was referred by my son who said he was very happy with BetterHelp when he was seeing a therapist in the past. I have also had an exceptional experience with the platform and with my therapist! Professional and caring!!

They charged me 4 times for no reason with no session booked and never got reimbursed.The billing department is AWFULL!!

I was connected with a very experienced and educated therapist as well as given the option to select someone different. I did not need the option to select another because I very much connected with the first one and have had a great experience so far. Not only do I trust her explicitly, I truly appreciate her approach and kindness. But when it comes to the brass tacks as it were, she doesn't hold any punches, and that is exactly the type of therapist I needed. I was skeptical at first but now I am very satisfied with the BetterHelp that I continue to receive.

Absolutely a rip off , I was charged when I didn’t even receive any therapy. Signed up and found that my insurance does pay for therapy , I canceled within 15 minutes and they still charged me 52 dollars for absolutely nothing , causing me to feel completely ripped off and anxiety because I was charged for something I didn’t even get it doesn’t matter the cost

Stated my intentions to have a single session before making a commitment to an extended service. Was continuously billed weekly. Site is designed to NOT make their terms clear and upfront, and was unable to find the process to request a cancellation anywhere on the site. Remarkable that a mental health assistance site would create an anxiety-laden process to manage the financial part of things. Highly questionable ethics in play. Pessimistic that the refund process will go well. I am pissed. First session with therapist went well. I was only looking for assistance on a particular event.

I absolutely love my therapist. She is so helpful. She challenges me to be the best version of myself. BetterHelp allows me to schedule at my own convenience AND I can receive therapy in the comfort of my own home. They have a mood tracker and a place to journal with journal prompts. You can easily ask your therapist any questions through the app. It’s the best therapy experience I have had. Highly recommend!