Carina
I’ve used BetterHelp and my therapist…
I’ve used BetterHelp and my therapist is great. As we’ll as support has been helpful. Things works seemless and I’ve now been with Them for a while. Its also fairly Price based on in Office prices.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Carina
I’ve used BetterHelp and my therapist is great. As we’ll as support has been helpful. Things works seemless and I’ve now been with Them for a while. Its also fairly Price based on in Office prices.
John and Bonnie B.
It’s been a great experience my Therapist is so kind and helpful! I look so forward to talking with her! I should have done this for myself a long time ago!
Sedalia G.
As therapist, I worry that people are being charged monthly indefinitely when they get snoozed....especially when the person is still on your caseload and disappears after several years out of the blue but you cannot get their contact info to check on them. I worry one client is either deceased or had some kind of incident hindering them from resuming therapy; we had great rapport and several years!
Z e E.
The App is absolutely Good and safe but clients/patients need to consider those points: 1.If you are in any clinical psychological treatment then this platform is not suitable for you. You need to look for psychologists/psychiatrists in your area. 2. I don’t believe everyone there is qualified, there are psychiatrists, psychologists, psychological therapists, councilor, Heilpraktikers. There are huge differences between every one of them and they might misrepresent themselves in this platform, you have to very carefully look up their educational backgrounds after matching them and then choose yourself if you want to resume or change therapist. From my experiance, dont go for councilors or Heilpraktikers , they are mostly scam with no psychological educational background. 3.The prices are really fair compared to insight Therapy. 4. You might move out of the platform if your therapist is good and well known and resume therapy outside the platform. I did not need alot of help rather than i wanted to connect with myself , something which i previously learned and want to work on in therapy, but i use this platform mainly because i want someone to listen. So , if you have been diagnosed or on medications then this platform in not suitable for you.
Rid Iculous the I.
Useless guy, and expensive. His reply was to watch a disney movie that would make me feel better. 80$ for a movie recommendation, shame.
Response from BetterHelpJul 3, 2026
We understand your dissatisfaction given what you've described and want to be sure we work with you to learn more about this case, and to try and turn your experience around! I've requested your email address through Trustpilot so we can reach out to you directly to get this sorted. We hope to speak with you soon!
Ambika
My "therapist" was not a professional, licensed therapist. She was just chit chatting about her life. It was extremely alarming. A few concerning behaviors: -responding with, I quote, "I guess when you reach 50 you're just not concerned about that stuff" when I wanted to talk about some insecurities, and then proceeding to change the subject -talking about her own life literally 95% of the session (usually pretty off topic from what I said) -yawning through the session -mentioning stories about a friend running in an election in Michigan who I could easily find out who she was talking about ---> giving me the feeling that she is not respecting boundaries and privacy and who knows - is she talking to other people about me? -bringing the conversation to democrats and republicans frequently, mentioning she has many republican friends despite being democrat (which again was COMPLETELY off topic as i was talking about insecurities within one friendship with artistic differences) -rambling way beyond the given time limit - I'm the one who has to cut her off and say okay I have to go now -filling silences with more stories about herself - i think she only asked me like 3 questions the whole session about me and and how I'm feeling DO NOT USE BETTERHELP THIS WAS SO WEIRD!!!!!
Response from BetterHelpJul 3, 2026
Thank you for sharing this with us, Ambika -- we're so sorry if you were made to feel uncomfortable at any point during your sessions, and if you were not feeling heard. We have a Clinical Operations team that will investigate these claims further and take action accordingly. We also want to be sure that we do anything else we can to assist you with any other account-related issues you may still have. I've requested the email address linked to your BetterHelp account so that our team can reach out to you directly.
Heather C.
I signed up and paid for my first month and was quickly paired with a therapist who was on holiday for 2 weeks. So thats 2 weeks of payment or £110 for no service. The app them wouldn't allow me to contact the therapist to discuss this without completing further personal information. The app then logged me out and required 2-step verification to log back in about 7 times in a row. Fed up with this, I cancelled within about 12 hours and requested a refund in line with my consumer right to a 14 day cancellation period for online services. I've now been waiting 2 weeks for any response, and have emailed 3 times. I'm feeling like I've been ripped off for £220 and will have to begin the process of having the funds reversed by my bank.
Response from BetterHelpJul 3, 2026
Hi Heather, We're truly sorry for this experience! We have since resolved the ticketing issue we had been experiencing and have followed up with you directly to process your refund. You should see a response from our team confirming this shortly. This experience is not common, and we're working hard to ensure it does not repeat. All the best, BetterHelp Team
Simon L.
Avoid they Took my money I had an assessment at the end they said sorry i cant help and sent me back to the NHS then bloocked my account so i cant contact them
Response from BetterHelpJul 3, 2026
Hi Simon, We're really sorry to hear about what you went through here! We do not bill for the intake assessment or the therapist match -- only for a membership to the service (which is not required to create the account and to be matched). If our clinical team determines that a higher level of care might be needed than what can be provided through online therapy, any payment you would have made would be refunded. To ensure this is all stemming from an experience with the BetterHelp platform (and to assist you in any billing or account-related matters if that is indeed the case), I've requested the email address linked to any BetterHelp account you may have. We hope to be able to help you with this soon!