Will Blunderfield (Tej Randhir S.
I decided to cancel my BetterHelp…
I decided to cancel my BetterHelp subscription because my therapist was late for our first session and asked me to reschedule. She did message me on the platform to inform me she was late both times, and I didn't mind accommodating her request to reschedule. However, she was also late for the rescheduled session, which didn't feel right after I went to the trouble of rearranging my schedule for her. Punctuality is very important to me, especially in a therapeutic context where being vulnerable is already challenging. Her video was bouncy which gave me a headache and bounced every time she wrote. I let her know but it unfortunately stayed the same. It took a lot for me to sign up for BetterHelp, and consistent lateness undermines the trust and commitment I need from my therapist.
Response from BetterHelpJul 5, 2024
We are sorry to hear this was your experience, Will and want you to know that your trust is very important to us. What you have described isn't the standard of care we want our members to receive and we would be happy to look into this further. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly. This way we are able to speak with you more and turn your experience around. Talk soon, BetterHelp Team



