BetterHelpReviews of betterhelp.com

Do not recommend!! Taken 4 weeks payment up front without seeing if a therapist Iv been assigned to is even available during times I am. So one week down already and £35 wasted as no sessions suitable, & gone to book a session this week with nothing available! This isn’t therapy it’s thieving me of my money and not being able to offer me a service causing me more stress than before! Clearly don’t take mental health seriously. I hope no one uses them that needs urgent help

I've asked for a refund but I'm not holding my breath. Had a session booked but was canceled the same morning and given a later time. I waited for the reseculed time and nothing. Not very good when I felt like I really needed to talk to someone and they took my money. Please go to the gp for therapy not these con artists. My mental health is even worse now as I've lost money and still not spoke to anyone. I'm absolutely devastated they have done this. Writing a review as someone might be in a even worse place than myself and could happen to them.

The platform doesn’t allow for any phone contact. I had a billing issue and the only way to attempt to resolve it is thru email. The app billed me without me even consenting to begin therapy and although they did promise to reimburse me via email correspondence they never refunded me. Ongoing emails after one month and still not resolved

I love that i have connected to a therapist who understands and is supportive. Especially when I can be anywhere. She is amazing! I highly recommend using BetterHelp!

Well. I have a complicated life: I’m a lawyer who practices on an as-needed basis; I live on a ranch with 4 horses, 7 border collies, and 14 sheep (for the Borders, of course). My partner and I have been together for over 30 years. We both get cranky. I’m in recovery. I’ve always been sensitive. At my age, I am grateful to be able to speak with a practitioner again, so that I have an individual witnessing my issues, instead of me trying to figure everything out alone. Thank you. Give it a try, people, totally worth it.

I don’t understand why anyone would use this company. Why not choose your own therapist? That way you aren’t paying extra fees to this company and you get to pick a therapist who you is best suited to your needs. This company is making money, paying their therapists a pittance and charging clients extra for being the “middle man” It doesn’t make any sense

To start, I thought my insurance was covering the services because BetterHelp gave me a $0 estimated out-of-pocket cost just to see my credit card being charged a few weeks later. Be prepared to spend $100-$200 per session if you haven't met your healthcare deductible. Very poor experience. My first therapy session was just a lecture about how I should live life and made all these assumptions about me when they didn't ask me any questions. My second session with a new therapist was okay, but then they didn't show up to the next session and never reponded to any of my messages. It's sad because I thought BetterHelp was supposed to help my mental health, not make it worse.

Betterhelp offers a service to everyone that can be difficult to obtain. Traveling to a nearby city can be challenging if not impossible In addition, this service is relatively affordable for people who do not have access to private insurance. I was matched with a great therapist that understand my concerns and issues.