Aiyetoro F.
Sell data.
Theyve been known to sell data and have horrible wait times. Ive seen so many bad reviews in places that Im surprised they have such a good rating on trust pilot. They are an awful company. I personally think their prices are exorbitant for a completely online company.
Response from BetterHelpNov 5, 2024
We're really sorry for any concern surrounding how we keep our member's information private, Aiyetoro. To clarify, we do not share and have never shared with advertisers, publishers, social media platforms, or any other similar third parties, private information such as members' names or clinical data from therapy sessions. In addition, we do not receive and have never received any payment from any third party for any kind of information about any of our members. All of this (as well as the additional measures we take beyond what is required) should be very clear in our privacy policy. We would love the opportunity to address any other concerns, including cost, so I am going to request the email address that may be associated with a BetterHelp account. You will receive a TrustPilot form shortly so you can provide this information. Talk soon, BetterHelp Team



