BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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9,555 approved reviews, newest moderated first
Philip D.
I never believed I needed help, but current events and someone close to me suggested it. I was sceptical and nervous at first, but I was wrong. I became aware of my issues and am now motivated to fix them. It's nice being able to talk in the way that makes me feel comfortable whether it's chat, calls, or video. Even being able to do it from your phone is great. I highly recommend online therapy if you're not sure where to look!
Terry G.
Betterhelp is fair in their billing- my therapist was unavailable for a few weeks due to the recent hurricanes, so BH delayed my billing until the therapist was able to get internet/wifi again. I had expected to have to pester them to comp me the 3 weeks my therapist was unavailable, but THEY contacted ME to say they were delaying my billing until I could meet with my therapist again.
Margaret
Betterhelp has great advertising unfortunately that is all they have. I have tried on 4 occasions to contract customer service online and by phone to no avail. I have been charged over $500 for services I have not received and no one will answer my inquiries. I have had two appt that didn't go because of technical issues with BetterHelp. I believe BetterHelp is a scam!!!!
Response from BetterHelpNov 27, 2024
Hi Margaret, Thank you for reaching out and we are sorry to hear your experience wasn't what you'd hoped. Our Member Success team is happy to look into any technical or account related concerns and will typically respond within 1 business day, so it sounds like our responses may be going to SPAM or JUNK. To ensure, we are able to address your concerns, I am going to request the email address associated with your BetterHelp account. You will receive a form from TrustPilot shortly so you can provide this information. Talk soon, BetterHelp Team They are also
Mervin
BetterHelp has been a game-changer for me! The platform is highly intuitive and makes connecting with my therapist incredibly easy. I love that everything is confidential, and I can communicate directly with my therapist through the app, whether it's via messaging, live chat, or video sessions. Additionally, their financing options made it possible for me to start my therapy journey even when my budget was tight. I'm truly grateful for this accessible and supportive resource!
Teri L.
I was very skeptical of using a service like this but was pleasantly surprised with the great match they gave me with Luann. She helped bring clarity to a very complicated situation that I am in.
Fallen L.
I've worked with 2 therapists - one long term and one just started recently, but both are kind and very professional and I have found the therapy to work as well as in person therapists have in the past. It's the commitment that makes the difference for me, not the method of talking together. Both therapists have given me a good impression of Better Help.
Frank
Betterhelp is not what it is cracked up to be. After several attempts to work with a therapist I could connect due to tech errors on betterhelp site. Betterhelp charged me twice even though I never talked to a therapist. A real scam
Response from BetterHelpNov 25, 2024
Hi Frank, I'm sorry to hear about any technical issues you experienced! Your payments to BetterHelp are for a membership which renews on a set cadence until you cancel, but our Member Success team is only an email away if you're having issues. We can also extend your membership to allow more time for you to get connected to your therapist in cases like this. You'll see a separate form from Trustpilot soon. If you can include the email address linked to your BetterHelp account on that form for me, I'll reach out to you directly to see how we can address this confusion and assist you further! Thank you, BetterHelp Team
Maame K.
Betterhelp is one of the best supports I have experienced. They are extremely professional and well structured. The guide and the alert messages keeps you reminded about your appointments. All the classes and groups I have attended were top notch. I have nothing to complain about. Everyone is doing their best to support people like us. Thanks Betterhelp. I will highly recommend anytime any day.