BetterHelpReviews of betterhelp.com

I cannot express how helpful and user-friendly the BetterHelp system is. Very easy to book therapist, which they match for you depending on your issues, and I was given a perfect match. The therapist was brilliant and experienced and was able to explain in the first session why my life was unravelling. BetterHelp, don't change a thing you are absolutely doing a fantastic job.

I loved my therapist Damara!

The quality and expertise of the therapists are excellent, and the customer service regarding billing, etc., is also great. A friend once told me that she thought sites like these were scams-- they're not. Like anything else, online access to a therapist makes "healing" more available to a wider range of people.

Edit: to reply to the response below. I did not ‘choose’ to continue I pressed next to see timing options. I did not update my payment details - if I had I wouldn’t have updated them with a card that I no longer have as it was cancelled 3 months prior, so I wouldn’t even know the card number to update it. No responses have gone into spam, I’ve been checking. I had a response today (funnily enough after posting this) offering me less than half of what I paid back. Your reply is an attempt at being polite whilst trying to point the blame onto me ‘you missed replies in your spam’ - feel free to send me proof. ‘You updated your payment details’ - no I didn’t. ‘You confirmed to rejoin’ - no I didn’t. When looking at rejoining the service, I searched the website and my profile to add in my availability but there was no option. I assumed that pressing next would bring me to the option to see if there were therapists that could work with my schedule, to have my card, charged without my confirmation or needing to put in any details. I contacted better help and received no response. They then matched me with a therapist automatically that didn’t have my preferred availability, as I’d paid I booked in a meet which was a ‘get to know you’ hoping the calendar might open up more options the following week. It didn’t, as such, the appointment booked was at a time that meant me having to cancel prior commitments to attend which was a full session of discussing how our timings would not work. By this point I had already contacted better help via their web form again and got no reply. To date I have contacted them 4 times on their web form and had nothing back, they’ve taken £180 from my AMEX account, (from a card that was cancelled months ago) to automatically take payment without my conformation, ability to select a therapist based on timings that would actually work for me, or customer service to move forward. I’ve had a ‘get to know me’ chat and then a 35 minute chat about how the timings aren’t going to match moving forward (initiated by the therapist, not me). Terrible.

I connected immediately with the 2nd therapist I met through Better Help. She's friendly, intelligent, helpful, kind, and makes me feel like I have a personal cheerleader. The usability of the app is great and I highly recommend it to basically everyone I meet.

A lot of money if you don’t want to be tied in. Sometimes people want to pick and choose their sessions and can’t always make a fixed number of bookings each month.

The process of finding the right therapist is perfect

Better Help is a great solution for your therapy needs. They are proactive with appointment reminders, their customer service department is outstanding, and my therapist is among the best I’ve had. I would recommend Better Help to anyone in need of therapy.