BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Eddie
Completely and utterly scammed by better help. No refunds or customer service whatsoever..
Response from BetterHelpMar 11, 2025
Hi Eddie, Looks like you may have left reviews on our Regain page as well. We've requested the email address linked to your account there so we can reach out to you directly to get this resolved. We're sorry if you haven't been receiving our email replies! Talk soon, BetterHelp Team
Brandon C.
BetterHelp partnered me with a great therapist from the get go. I don’t think I could’ve found a better route on my own. I’ve recommended this platform to several people already and I’m sure I will continue to do so.
Consumer
BetterHelp is providing an opportunity for affordable teletherapy and thankfully I was paired on my first appointment with a good therapist. I would say she’s good because she lets me do most of the talking but she’s able to listen to the right information to help me pieced together actionable items to work on short term and long term. After a year plus of working together during that time I’ve growth in all aspects of my life. While writing this review I would say all of that has had a positive impact on my life. Go to therapy and also pray. We all need the combination.
Brett B.
You will be charged for your first week but a therapist does not respond for about a week, so there is the first payment wasted. When they do set you up with a therapist, there is no notification or follow up. The only way that you know that you have a therapist, is by logging back in. The weekly charges are going to add up quick and will most likely not line up with how many therapy sessions you have. Betterhelp is a money grab.
Response from BetterHelpMar 11, 2025
We're sorry for all the issues you ran into, Brett! We send email notifications immediately when your first therapist match is made, and for any subsequent matches made by the system if you elect to change therapists (although often times you'll get to pick your own next match). If at any time your therapist match does not have live session availability that works with your schedule, you can reach out to our Member Success team to let us know; we'll provide an extension to help allow you time to get that session booked within your billing cycle. In any case, I'll request the email address linked to your account so we can get this sorted out for you. You'll receive a Trustpilot form shortly where you can add that for us and we'll reach out directly. Thank you, BetterHelp Team
Sean L.
It's an absolutely nourishing and beyond helpful experience that I never could've imagined having had anywhere else.
Eilish
I subscribed and paid for a few months but wasn’t well enough to engage with a therapist. I tried to request to use the payments that were unused but they’re impossible to deal with and won’t facilitate me. Very unfair to take payments and not offer a counselling service, afterall most of their customers are vulnerable in one way or another.
Response from BetterHelpMar 11, 2025
Hi Eilish, We're sorry to hear about everything you've been going through, and our management team should be able to step in and help here. Our Member Success team will generally offer extensions to your billing cycle allowing you the opportunity to "make up" for sessions that you may have neglected to schedule in previous billing cycles. If this was not the case (or was not explained clearly), we apologize. I'll request the email address linked to your BetterHelp account through a separate Trustpilot form so that our management team can reach out directly. Talk soon, BetterHelp Team
Snoop
Helpful but also not helpful. The reason it’s not helpful is because I wanted to book an appointment with a new counsellor 2 weeks ago and I now have to wait till 12 March 2025 because it was the only appointment I could get. We pay monthly/weekly for this service so we should be able to get an appointment at least once a month.
Steffy A.
I have used BetterHelp services for over a year now and I appreciate the guidance and support received by my therapist Dr. Scott Anstadt.