nekita S.
Lots of resources available of the app
Lots of resources available of the app. I have had great success registering for classes. They are great and offer many resources.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
nekita S.
Lots of resources available of the app. I have had great success registering for classes. They are great and offer many resources.
jdanielzuk
Therapists acted very unprofessionally.
Response from BetterHelpApr 11, 2025
We're sorry if you had a poor experience with your therapist, or if they acted unprofessionally. We can have our Clinical Operations team look into this matter further, and our Member Success team can provide account adjustments to help address this, too. I'll request the email address linked to your account so we can be sure this is taken care of for you directly. Thank you, BetterHelp Team
CHIARA
I had 1 call with a therapist. The first call was fine . Booked further appointments, but the therapist had technical issues. We postponed. I was charged for 4 calls a tot of gbp 120. Only 1 took place. I have asked for a refund. Today I had a call appointment and the line was bad again so we couldn’t have the call. The therapist was aware. I was charged gbp 15 for not attending! Absolutely dishonest.
Response from BetterHelpApr 11, 2025
Hi Chiara, We're very sorry to hear about these ongoing tech issues, and you should not have been charged an added fee for this. We'd like to investigate this further. It seems our Tech Support team has followed up with you to provide some solutions, but you may not have received the email. I've alerted them of the issue so they can follow up once more, but please check your SPAM folders as well to see if you can locate the email. We absolutely want to make sure this gets resolved fairly for you! Talk soon, BetterHelp Team
Leonie L.
Really experienced great therapists who truly help people worldwide - grateful for my healing journey together with you
George H.
My therapist is very understanding and a great listener. He allows me time to express my views. I feel very comfortable taking through my issues.
Theresa
BetterHelp is a very convenient tool that helped me find a therapist I had seen years ago. The app has everything I need at my fingertips. When I send emails about billing questions, etc., BetterHelp responds quickly.
nastassja T.
I have health insurance to see a provider but I pay the additional for BetterHelp for the convenience and access at my finger tips when I need to talk to someone. I see Sarah Maddox and she’s a gem! Literally helped me through a crazy transition and still helping me navigate it through. I like being able to text and the video calls work better for me than having to drive out to see someone. The investment is worth it
Marieliz
I like the flexibility and that BetterHelp offers other services like group sessions and classes