BetterHelpReviews of betterhelp.com

I love better help.com. being able to do therapy on my schedule from home has allowed me to stay consistent and has helped eliminate the excuse of 'I just don't have time'. My only complaint is that I would like to be able to turn it off and on at different times in life - but the subscription model helps me stay consistent. I really love the journaling aspect as well.

Please don’t use this site. I got charged $340 a month for three months. BetterHelp was only charging me 48.75 a week on their end, but I was charged $1,020 for 7 sessions/weeks that I was using the app and two of my scheduled sessions were canceled by one of the therapists. They use SquareUp.com as a middle man for transactions, but no one will help you at all. I’ve had the longest two weeks with my bank and BetterHelp trying to figure this out. On top of that, I got my first therapist and he constantly had connection issues and then canceled our 2nd and 3rd session because of technical difficulties and then medical issues. We talked for maybe 40 minutes over three weeks, and I was extremely overcharged without my permission every time no matter what. The next therapist I got was very nice and wonderful to talk to, but she told me word for word, “I can’t help you. I don’t specialize in topics like that and there’s really nothing I can do for you but try to find someone else to refer you to.” So I had zero help throughout the three months that I paid for. It made my mental health SO much worse after everything I went through with this Company.

I have been using BetterHelp now for a few months. Many of my issues have been resolved and it’s online in a telehealth appointment which works perfect for my busy life. I absolutely love the counseling. Can’t recommend it enough!!!

Heard about this company on JRE. Signed up online on a Monday and they charged me $ right away. After two days I hadn't heard anything so I logged in again, and saw no matches. That appeared to have triggered a fallback response, because later that day a therapist reached out, but did not meet my requirements when signing up. There was no option to reject the therapist. On Friday I reached out to cancel the service. Support told me I needed to cancel in the app, then they could refund. I did so, but the app tried its best to make it difficult to cancel. Then later that day (Fri) I got another charge for the same amount. A week later, neither of the charges had been reversed, so I disputed them through my credit card company. At best, this company might be overwhelmed with new clients. At worst, they are taking advantage of people that are poorly suited to confront a predatory business. I think it lands somewhere in the middle which is not good.

The therapist assigned to me is great. Therapy has become my space to speak out my mind freely and letting out my emotions without being judged. My therapist really makes me think of things from a different perspective and gives me helpful advise. I would advise anyone to have therapy if they can. I have found it super useful. I truly feel better.

I highly recommend this tele-therapy. It was easy and simple to set up. I was well matched with a therapist, and the techniques and discussion are helping. I hope more people try this.

My experience with the platform has been incredibly valuable. With the support of psychologist Maria, I was able to better understand myself, work through difficult issues, and see many situations from a new perspective. Maria is an attentive, empathetic, and highly professional specialist who made me feel safe and supported throughout our sessions. I’m truly glad I turned to this platform. I would recommend it to anyone looking for meaningful psychological support and greater self-understanding.

All this company is doing is, exploiting the fact that ANYONE in the UK can legally call themselves a therapist, counsellor, psychologist, psychotherapist etc without having any medical qualifications in any respect, in this completely unregulated industry. Only a 'Clinical Psychologist' is sufficiently qualified and regulated. If you are concerned about your mental health, discus it with your GP rather than some charlatan at the end of the phone, if necessary your DOCTOR will refer you to a Clinical Psychologist or other mental health service. If not maybe there is nothing wrong with you other than the trials and tribulations of life and no intervention is required, so I strongly suggest that you don't line the pockets of these costly quack doctors, (the company is worth millions of dollars/pounds) and don't fall for fashionable 'Therapy'. Update: The response from this company is unsurprisingly substandard, no mention of any DOCTORS, just “Therapists” as I have already mentioned, anyone in the UK can call themselves one, with no qualifications in any respect. These racketeers haven't addressed any of my comments or criticisms, so don't expect to be listened to by any of their representatives.