BetterHelpReviews of betterhelp.com

I was charged nearly $2,800 over many months by BetterHelp for a service I never used—not one session. BetterHelp kept billing me through Chase via Visa’s auto-updater, even though I never gave permission to continue charges. They admitted I didn’t use the service but only refunded half. Chase refused to help, and their supervisor dismissed my complaint entirely. I’ve now filed with the BBB and CFPB. Others should be extremely cautious.

I honestly doubt that I would have sought out a therapist that I would have to go to a office for counseling. But this online counseling was awesome. So convenient and so helpful. Better help made my experience easier with payment issues or trying to contact my therapist. Also Measuring my emotional status with different surveys. I really do recommend this route of getting counseling.

BetterHelp has tremendously helped me since I started a few months ago. I was skeptical of online therapy but Emily has been so thoughtful, helpful, and professional!

To be completely honest, I think BetterHelp is a bit of a grift. I personally enjoyed working with my therapist, but it seems like a lot of their network is comprised of folks who aren't super qualified thus it took me forever to find someone. And the app made it seem like I was being charged $80/month, but that is the weekly price. To be clear, they didn't scam me, but it seems a little disingenuous to put that in the app instead of how you get charged which was $320/month for me. And frankly $320/month is just not worth it to me. TL;DR capitalism + therapy is not a great combo in my opinion

I really like my therapists' for both individual counseling as well as couples counseling (on regain - their subsidiary) -- I really like the fact that they offer live classes on multiple topics regarding mental health and that if you miss you have access to a video of it for 7 days. They offer group therapy too which is great. I really like it!

I think BetterHelp is a great app for anyone who needs to talk to someone and work out their personal issues, but unfortunately, depending on how much you work and what financial aid you receive, it’s difficult to afford.

I was really struggling with life and my therapist is amazing. She really listens to me. I feel that she's not pretending to listen, but she's engaged in what I have to say. I felt better immediately.

It's a flexible platform for mental health. Individual, Group, and Online training with licensed professionals. Pricing is reasonable, though it would be great to have more pricing options as it's still expensive for those with limited budgets.