BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Tracy
I honestly, thought therapy was just for people who had stressful careers or really needed it. I'm just a stay-at-home mom and one day I got the courage to try betterhelp. I'm so grateful I did, I didn't realize therapy was more than just talking about problems but to help you grow in so many areas even with confidence! I'm noticing a change in myself that I didn't know I needed!
customer
Best mental health service and experience I've ever had. I've been in therapy for 20 years. My experience with my therapist on Better help has been life changing. This is not a paid or incentivised in any way. I absolutely love this app and will continue singing its praises to anyone who will listen.
Cristina P.
Fantastic, safe place with amazing people. Not affordable for the average person who does have insurance. Not affordable to someone who truly needs help and does not have insurance. It is however more cost effective than seeing a therapist in person once a week. You get a lot more for your money if you can afford it and there are a ton of helpful tools classes and groups. A great start! But not financially friendly for long term use.
Aaron F.
I signed up early in the morning. I was charged as soon as they provided 1 referral. Did not want that therapist as specialized areas mentioned by therapist did not meet needs. Seemed like offer was a cookie cutter response for simple depression whiIe i had requested much more complex needs. After calling a doctors office to ask to see a new doctor, I wouldn't get charged until after I saw the doctor. What a scam. Takes advantage of a vulnerable population. FCC settlement already reached for HIPPA violations and class action lawsuit currently in California for similar behavior. Wish I'd looked more closely before signing up. In addition, they refuse to refund my money. Phoned with request, got run around, told I'd get a call but got an email which they then don't respond to. Be ware of 5 star ratings, may likely be planted ratings.
Response from BetterHelpJun 25, 2025
Hi Aaron, We're truly sorry to hear that your therapist match wasn't right or did not seem to have the proper expertise to help with what you're going through. We do charge upfront for access to the whole suite of platform services. In other words, we don't operate as a traditional doctor's office where you're paying for appointments individually. Rather, you are paying for a wider range of access to a therapist (which you can easily switch at any time), classes with licensed mental health professionals, group sessions, worksheets, etc. In any case, we understand you didn't get what you wanted out of the service. I can confirm our team was able to refund you in full for your membership payment an we apologize for any delay in response. Our doors are always open should you consider trying online therapy with a new therapist in the future. Take care, BetterHelp Team
Stephanie C.
Betterhelp was the perfect start to therapy for me. I suffer from anxiety, and just the act of reaching out for help was a massive hurdle. Betterhelp made it so easy! I answered a few questions and was matched with the perfect therapist. No long waits for an open appointment. No phone calls to set up appointments (which I HATE!). If you need help, and need a low effort/anxiety method to get started, this is IT!
Ken S.
Great therapist supporting my therapeutic journey.
Chris N.
This was my first time reaching out and it wasn’t until I had gone into detail about my issues that I was told I would be charged £45 a week. Trust instantly lost.
Response from BetterHelpJun 25, 2025
We're sorry if there was any confusion surrounding the use of our services requiring payment, Chris. We do offer financial aid to those who are having trouble affording payments. If you haven't already, we would advise reaching out to our Member Success team about this and we'd be happy to see how we might be able to help!
Megan W.
I absolutely love this service of therapy over traditional services. I love that I don't have to save up everything I need to say for one single session. I'm able to share as things arise whenever that may be. I don't have to worry as much about being able to be understood if I'm crying, because I can get the hardest things out over text and that helps make the live sessions a little easier to get through in a productive way. Something BetterHelp has over other online therapies is online classes you can take from a variety of experts. Articles and workbooks that can be given by your therapist. All of which are included with your subscription fee no matter which level you have. Plus, it's reasonably priced for those of us without insurance. Lastly, I love how much more convenient it is for me and my schedule. I'm able to see the calendar of availability and pick times for my live sessions that work best for me, plus be able to message my therapist at any time in between. I'm proud to say that it has helped me so much, that I no longer feel I need to use the service. Though, I'm glad to know it's easy to start back again should I feel I need it again later on.