BetterHelpReviews of betterhelp.com

You would assume that a company that asks you to complete a survey in an attempts to match you with a therapist would honor your request. I asked for a female therapist and was assigned a male. When informed of this, I requested a female therapist again. I received an email providing a link for me to select a therapist from a list, but the link did not work no matter how many times I tried. I continued to get emails about setting up an appointment with the male therapist who I had rejected. I canceled my membership and then received an additional email regarding the male therapist that I did not choose to work with. This was a very frustrating experience during a time that I was struggling emotionally. The company finally reached out to me and refunded my money. I am satisfied that they finally understood my frustration and gave me options that solved my problem.

I recently had a very disappointing experience with a therapist on BetterHelp initials Y.S. After expressing serious concerns about how I was being treated during our sessions, she was removed from my case — but not once did she apologize or acknowledge the harm caused. I was never disrespectful, just honest and direct. Unfortunately, since her removal, BetterHelp has not reassigned me a new therapist, which puts me in a difficult position as I’m court-ordered to attend therapy. The most frustrating part is the silence. I submitted my concerns and expected at least a basic level of accountability or follow-up, but so far, nothing has been done to resolve it. I understand it’s only been a short time, but given the circumstances, this delay feels careless and disruptive. I’m sharing this review because people deserve to know what to expect. Therapy is supposed to be a safe and supportive space — not one where you’re dismissed and then left hanging without care or follow-through. I truly hope BetterHelp improves how it handles client complaints and therapist accountability moving forward.

Betterhelp is super convenient and affordable. I like that i’m able to schedule at my convenience and I get to have the option to video chat for therapy as my schedule is extremely chaotic with work

Better help is a great app for individuals who has a busy life because you’re able to have a therapist pretty much at your convenience and the qualified candidates that they have in the matching system works phenomenal. I have no complaints about the match made for me for my therapist because they looked at the whole bigger picture. Sometimes you don’t need a person to agree with you. You need a person to listen and help you understand yourself.

Counsellor was typing and reading answers through my first 45 minute session. Obviously utilising Chat GPT so I guess I’ll just stick to that. They advised they would reach out to me but they didn’t.

I was informed during my third session that they (the therapist) could not help my level of trauma and I should go elsewhere. It would have been nice to have been told somewhere on the app or website that they can only help certain levels of trauma, if that is the case. I also attended one of their classes and found the speaker to be offensive with their attitude towards people who were sharing and asking questions. I now have no therapist and will have to start over again. That’s pretty bad. I think this company needs to be more honest about the level of therapy they can give, which, to me, is quite light.

I appreciate that betterhelp has given people like me platform to easily gain mentorship, counseling, and group therapy.

The Therapist listens to my need, evaluate what is important to me and communicates well. I would love to connect more with her and the BetterHelp. It is a real help.