BetterHelpReviews of betterhelp.com

I want to preface this message by saying that I have no doubt the therapists and mental health professionals working with BetterHelp are caring, qualified, and dedicated to helping people. This is not about them. However, I feel it is my responsibility to warn potential clients about the deeply unethical financial practices of the BetterHelp platform itself. I recently discovered that BetterHelp had been billing me $300+ per month for nearly three years, even though I canceled the service within days of signing up in March 2022. I received confirmation of my cancellation at that time—and a refund—but the charges resumed without my consent and continued for years without my knowledge. When I contacted them to request a full refund for these unauthorized charges, they only refunded six months and stated that this was the “maximum refund” they would offer, despite never having received services, logged in, or even having a credit card on file during much of this period. If this can happen to me, it can happen to anyone. I’m sharing this because I believe people deserve transparency when choosing where to seek support. If you are considering BetterHelp, please proceed with caution. Check your billing statements carefully and frequently. Be sure to get written confirmation of all cancellations and screen-capture your account status. If you would like to see documentation of my experience—including screenshots from my account and billing records—please feel free to contact me directly. I’m happy to share everything, so you can make an informed decision. Mental health care should never come with hidden fees, deceptive billing practices, or months (in my case, years) of silent charges. We all deserve better. Sincerely, Andrew Frishman

This is a very good experience. The best part is to have world class therapists help you out. Its difficult to find people of such caliber in my City. The app and interface is also very good

Therapy with BetterHelp is super convenient and as the name suggests, extremely helpful. If your initial therapist and you don't flow the best, try another. They have tons to choose from, each with their own specialities and focuses. I would highly recommend this platform to anyone, especially fellow introverts.

It would be nice to be able to communicate with you’re therapist trough the message tab even when stepping away from therapy.

This is a great service. It's well run and honest. You can use better help with confidence. When it came time to cancel my subscription, it was quick and easy. There are no hoops to jump through or hidden costs. My therapist was amazing. He was well selected for my needs and very professional and knowledgeable. In short, I can not recommend better help highly enough. It is a safe and trustworthy site to access help.

I was matched with a great therapist who is experienced, knowledgable, compassionate and empathetic. She is truly dedicated to improving her clients lives. she is timely. I only wish Better Help would accept Medicare to assist with the cost.

BetterHelp has been a great experience for me. From the start, the process was very thorough to help match me with the right therapist. I appreciated being able to look through different options and read about each therapist before choosing the one that felt like the best fit. I also like how simple it is to switch therapists if needed—there’s no hassle at all. The chat feature is incredibly convenient, and I love that there are different ways to communicate, whether it’s messaging, phone, or video. The app and online platform are both easy to use and manage, and I really value the passcode protection that keeps my conversations private. I also appreciate that they offer different membership options to suit various needs and budgets. BetterHelp even helped me find a couples counselor through their sister app, ReGain. Overall, I’d definitely recommend BetterHelp to others—it’s made a big difference for me.

Horrible, absolutely horrible. If you want cliche internet bullshit, use BetterHelp! They assign insecure, inappropriate therapists that will feed the stupidity of the masses, but completely miss the point of appropriate, competent therapy. Avoid at all costs.