Johanna Mora P.
I love BetterHelp
I love BetterHelp, its ease of use, available therapists, support groups, journal, and goals

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Mental Health
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9,555 approved reviews, newest moderated first
Johanna Mora P.
I love BetterHelp, its ease of use, available therapists, support groups, journal, and goals
Hannah
I would like to share that Better Help is not a good company to work with. They contract with therapists who sometimes never showed up for group or individual sessions once scheduled. Also, I would never depend on this company for any of your mental health needs. Be careful with your mental health as some companies just wish to make money off of you rather than actually providing a service they say they do.
Response from BetterHelpAug 13, 2025
Hi Hannah, We agree that it's important to be mindful of who you trust for mental health support. We are the world's largest online therapy platform in large part due to our reputation for being able to make mental health support accessible and convenient for people all over the world. That said, we are very sorry if you ran into issues with the therapist(s) you were matched with not showing up for a live session, or a Group session. We would appreciate the chance to look into this further, make sure we take appropriate action, and sort out any other concerns you may still have. I've put in a request for the email address linked to your account so we can reach out to you directly.
Graeme G.
BetterHelp I heard about through a therapeutic community manager. I have used face to face therapy many times but I find on line therapy very convenient and easy to use. My therapist is wise and helpful drawing out ideas thoughts and feelings. I would recommend BetterHelp to anyone in need of therapeutic help
Ibrahim F.
Never done this therapy thing and to be frank wasn't sure what to expect?! I'm Glad I did! Having a complete stranger listen to my deepest insecurities and not have to worry about it is purely the magic in therapy in my opinion. It just so happens that "that someone" is a trained professional. I highly recommend therapy for anyone who's looking to make sense of what can't be made sense of. For me and my recent well being I've found better help to actually do what it says on the tin. Lol thank you better help for the better help.
Matt B.
Angie is a phenomenal therapist whose guidance and support have been truly invaluable to me over the past few months. She has helped me navigate some incredibly difficult situations with compassion, insight, and unwavering patience. Through our work together, I’ve been able to make meaningful strides in my personal growth and emotional well-being. Her ability to create a safe and understanding space has made all the difference, and I’m deeply grateful to have her by my side on this journey.
Eben B.
The sessions are ok, but once you finish and you want to stop paying - then the issues start. I had email confirmation that all bank instructions would stop, but it did not. 3 months later and I am still paying. Whenever I try to contact them about this, I get longwinded answers about it is another department and we will not do it etc. However, I am still paying. So be careful when signing up - payment will continue after you have left.
Response from BetterHelpAug 13, 2025
Hi Eben, We do apologize for any ongoing trouble getting your billing issue resolved. If you reached out to us from an email address NOT linked to the account/payments in question, we have to gather more information to confirm your account ownership, and it generally takes a bit longer. It seems our team was able to ultimately get this sorted out for you, and we wish you the best of luck moving forward.
Jessica
The platform itself is a great fit for my needs. I appreciate having access to both individual and group sessions, which provide different but equally valuable perspectives. Scheduling appointments has also been incredibly easy and convenient, fitting perfectly into my busy life. Overall, I'm very happy with my experience and the progress I've made.
Grant
BetterHelp was Life-changing for Me. I have used Counseling services before, but thr model used by BetterHelp worked so much better for me than anything else I have tried. I was in a time of real crisis, but my Life, such as taking care of my Children and working to support my Family, couldn't just magically be put on hold so I could take time to "figure things out." BetterHelp allowed me to almost instantly talk with a Counselor when I realized I REALLY needed to talk with someone right away. They also guaranteed that if I didn't find a good fit kn the 1st try, (I did!) that I could immediately switch to another Therapist, as often as needed to find a good fit. This appointment took place online with a face to face video chat which felt amazingly similar to my office visits of the past, without running my blood pressure through the roof rushing through traffic to get to an appointment after work, then rushing home to make dinner. With their business model, I pay a single price, and have 4 appointments per month, as well as unlimited discussions back and forth with my Counselor via an email type program they use. And this isn't something where You send a concern and never hear back. Responses are almost always same day, and are quite often within an hour or two. This is perhaps the most helpful part of the service for me. I used to do a session and leave feeling good, but would be "tripped up" by Life pretty quickly. This is like having a support person to bounce a concern or idea off of between Your appointments. For me, this extra small assistance has been shockingly helpful. I would suggest that for the price we spend on groceries for a Family of 4 in a week or two, this service has been worth it's weight in gold for my and my Family.