BetterHelpReviews of betterhelp.com

This company prebills you, for example, 4 sessions agead. Then they suggest a therapist. Our therapist quit them after a few months. They assigned us another, who we did not relate to. We asked for a list of others to choose from, with aspecific request foe emdr. They sent us some suggestions, but none with emdr. We asked for another list, same names. We finally cancelled but it appears that they keep 7 weeks of payment, even though we were not given an acceptable replacement for the departed therapist, and have received no value for that large amount of money.

In the summer of 2022, I reached out to a place that claimed to help people with life problems. Unfortunately, I was struggling with my own issues, including being diagnosed with congestive heart failure, and things were only getting worse. During a call to BetterHelp, I spoke with a representative about my health issues, lack of love, and financial troubles. After our conversation, he connected me with a therapist who turned out to be completely unqualified. This individual had significant personal issues of his own, including a history of drug use and a case of sexual harassment against a female employee. It was honestly the worst experience I've ever had. I felt so frustrated that I almost confronted him for sharing my personal information without my consent. It seemed like BetterHelp had disclosed my private matters to him, and he even attempted to use my past against me. These so-called helpers are mostly inexperienced individuals who talk about life experiences they haven't truly faced themselves. I believe that they are doing more harm than good. My advice is to avoid BetterHelp entirely; they're just a bunch of kids masquerading as therapists while scamming people in need.

Very considerate therapist and helps you through healing.

Looks like alot of Generic responses and to long of a turn around for replies on Texts. DONT get me started on Price. I Dropped out of it.

fantastic and reliable website and app!! User friendly and easy to understand for newcomers

A great service.I would recommend Better Help to anyone who is struggling.

I really enjoy using BetterHelp! It is hard to schedule an in person appointment with the job I have, so I enjoy how flexible BetterHelp is with scheduling! My therapist also offers weekend availability! I am so happy with the therapist that I was paired with! She is awesome and supportive and I have really enjoyed working with her! :)

My experience with BetterHelp has been incredibly disappointing and honestly feels like a complete scam. First, a therapist cancelled my session just one hour before it was scheduled, without any explanation or follow-up. That session was part of my weekly plan — something I paid for — and I got nothing in return. No offer to reschedule, no refund, and absolutely no accountability. Funny how if I cancel, I get charged — but when they do, they walk away with my money. I sent multiple emails asking for help, and was met with silence from customer service. Eventually someone did respond, claiming they were “here to help” — but the only “help” offered was for me to pay $880 AUD a month just to try and get another session. Nothing about making things right, or acknowledging their own failure. Just a money grab. I then tried to see if I could find a therapist who actually suited my needs — I was clear that I wanted someone with similar beliefs and values (I’m a white Christian male). Instead, I was matched with therapists whose profiles and identities were completely incompatible with what I requested, including Muslim women and LGBTQ individuals. That’s not personal — it’s about compatibility, and the platform ignored everything I clearly asked for. On top of that, when I switched therapists, all my notes, goals, and session history were completely wiped. Nothing transferred over. No warning. No way to get it back. It’s like none of my work mattered. I was left starting over, alone, and without any support. After all this, I’ve still had zero real communication from BetterHelp about what happened, why it happened, or how they plan to fix it. If someone from BetterHelp actually cares, I’d love to hear from you — because right now, all I see is a platform that claims to support mental health but does the exact opposite: takes your money, deletes your progress, and disappears when things go wrong.