Ryley
Guilt you for cancelling when you can’t pay
I went through the entire enrollment process just to find out they don’t actually accept Aetna after all. When I went to unsubscribe, the button was a big bold red button that said, “Quit Therapy”. Mind you I was crying while having to do this because I’ve started to become hopeless trying to find help. This is a deplorable practice for a therapy clinic. Any other website that wants to guilt you, fine. But really BetterHelp? Guilting those who have to cancel because they can’t pay out of pocket? Shame on you, seriously. Be human and get your developers to change that. Not a very respectable marketing tactic.
Response from BetterHelpSep 23, 2025
We're truly sorry for how this phrasing made you feel, Ryley. We understand your disappointment and I've informed our product team about your experience with this sign-up cancellation process/phrasing. We're actively working to partner with more insurance providers in order to expand the number of people we can cover through our services. If you're willing, you can check back in with our Member Success team about expansion of coverage in a few months - we may be workin g with your provider at that point. All the best, BetterHelp Team



