BetterHelpReviews of betterhelp.com

Insurance changed and without company warning, so did my therapist. Therapist was good until BetterHelp asked her to take me back as a patient - no reply. That’s pretty crappy to do to someone needing mental health help.

BetterHelp has helped me in so many ways! I am now able to communicate with my partner even when I don’t understand what I am feeling exactly. I have also been taught to look at things in a different perspective which has helped massively in certain parts of my MH. I definitely recommend using BetterHelp

I would not recommend BetterHelp/Teen Counseling based on my experience. First, the subscription model deserves more transparency. I paid approximately $350 CAD per month for a plan advertised as including up to four live sessions. However, you still pay the same amount if your therapist has limited availability, takes time off, or cannot see you every week. I enrolled my 18-year-old son after an incident affected his mental health. He liked his therapist as a person, but after several months he decided this type of therapy was not a good fit for him and stopped using the service. We later decided to pursue a legal matter related to the incident. On the advice of a lawyer, I asked his therapist for specific documentation/session information. I clearly explained what I needed and why. She asked what was required, I explained it, and she agreed to provide it within about three weeks. This was documented in the platform chat. The deadline passed. I followed up and was told she was very busy and would get it done ASAP. More weeks passed. I followed up again. This continued for almost three months. During that time, my son was no longer using the service, but I kept paying the monthly subscription because I was concerned that cancelling would cut off communication with the therapist while we were still waiting. I explained that continuing to pay was causing financial stress. I contacted Teen Counseling support. They told me therapists are not required to provide this type of documentation and that it is at their discretion. My issue was that she had already agreed to do it. Had she told me from the beginning that she could not provide it, I would not have spent months waiting and paying for a service we were no longer using. Teen Counseling support also told me therapists on the platform could not provide diagnoses. I was not asking for a diagnosis. Eventually, the therapist told me she had sent the document, but I received nothing. Two more days passed and I had to follow up again. She then said her Gmail was full and she would resend it in 10 minutes. Hours later, I finally received it. After waiting nearly three months, I received a generic one-page letter that did not contain what we had discussed. It also stated that my son had Generalized Anxiety Disorder and Post-Traumatic Stress Disorder, which was especially confusing because Teen Counseling support had told me their therapists were not permitted to diagnose clients. When I explained that this was not what we had agreed on, she said this was typically what she provides to clients. That was frustrating because our earlier written conversation clearly showed what I had requested and that she agreed. I was also surprised to see that her contact information showed she was located in the United States. That led me to research whether the documentation would even be useful in an Ontario legal proceeding. I then found information in the platform's own terms and policies about limitations surrounding the use of the service in legal matters. This raised another major concern: there seems to be a disconnect between the platform's policies, what Teen Counseling support tells customers, and what therapists themselves understand or provide. If the therapist had been fully aware of the platform's limitations, I do not understand why she agreed to prepare documentation for a legal matter, or why she later sent a letter diagnosing my son after support told me diagnoses were not permitted. My biggest issue is the lack of communication, consistency, transparency, and professionalism. I spent almost three months following up, paid hundreds of dollars for a service my son was no longer using, and ultimately received something completely different from what had been discussed. Based on my experience, I would strongly recommend finding a qualified local therapist and paying per session instead. BetterHelp/Teen Counseling is marketed as convenient and affordable, but my experience was the opposite. I would not use it again.

I'm very grateful to have found BetterHelp and my therapist!! The therapist I was matched to is amazing!! I was in a very dark place in my life and she has helped me to manage my way thru it. The app is very easy to use - scheduling appointments, multiple types of sessions, ability to reschedule if needed. There's also classes offered.

At the advice of my doctor, I signed up to get prescriptions refilled since I did not have insurance. I specifically stated this when I signed up and agreed to their services. 2 days later they sent me a message saying they had matched me with a provider. I spent quite a bit filling out all her worksheets and explaining everything only for her to respond…. I’m sorry we don’t fill prescriptions…. We are not psychiatrist. We are just social workers…. OK well that is not what I signed up for and on top of it. They want to charge you $65 a week to talk to a social worker that can’t even do anything for you….. there are many more options out there research them accordingly. This one is an overpriced rip off. Unfortunately, I’ve wasted 3 days on them now waiting for them to finally get something going. That was not even what I signed up for.

It was a very easy process to get set up. When I wanted a specific therapist customer service was very responsive and took care of everything. My therapist is a great fit and scheduling is easy.

LOVE everything about this site truly is the best with all the fab wellness features I need that to help me unwind and relax so happy. Customer service is fantastic as well always quick to respond to get to a VERY happy outcome can't say enough great things great decision to join. Wide variety of therapists someone to help everyone.

I was lucky to have a great therapist as a first time user but fret not ! In case you don't find you match it better help will help you find your match and the surveys they make you take to find you match really is accurate and it may be intimidating at first but once you find your flow you can truly feel a difference in your day to day so dont give up!!